Assistant Manager - Control Tower

Job Summary

Assistant Manager Control Tower

Key Responsibilities

• Monitor & Manage Operations:

  Oversee the monitoring of all operational processes and track key performance indicators (KPIs) to ensure timely and efficient execution across the Control Tower.

• Incident & Issue Management:

  Manage and resolve any operational issues or incidents, escalating critical concerns to senior management. Ensure that the resolution process is effective and completed within required timelines

• Cross-Functional Coordination:

  Collaborate closely with various departments (e.g., Revenue, Sales, Customer Support, Finance, etc.) to ensure smooth communication and resolution of operational issues. Provide real-time support to different business units to address challenges and streamline processes.

• Reporting & Analytics:

  Prepare regular reports, dashboards, and summaries for the management team on the status of ongoing activities, key issues, and escalations. Use data-driven insights to identify areas for improvement and implement corrective actions.

• Process Optimization:

  Continuously assess operational workflows and suggest improvements to increase efficiency, reduce delays, and minimize errors across the control tower processes.

• Escalation Management:

  Act as the first point of contact for escalations. Handle and resolve issues raised by internal teams or external stakeholders in a timely manner.

• Compliance & Documentation:

  Ensure all activities are documented correctly and follow compliance guidelines. Maintain clear, accurate records of operations, issues, and resolutions.

• Team Support:

  Support the Control Tower Manager in managing the team, ensuring team members are aligned with operational goals, and assist in coaching and mentoring junior staff.

Key Skills & Qualifications

• Education:

  Bachelor's degree in Business Administration, Operations Management, or a related field. MBA is a plus.

• Experience:

• 3-5 years of experience in an operations, control tower, or process management role.
• Experience in managing or coordinating cross-functional teams.

• Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills, with the ability to manage internal and external relationships.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting/dashboard tools (e.g., Google Data Studio, Tableau).
• Strong problem-solving skills with the ability to handle complex issues efficiently.

• Knowledge:

• Understanding of control tower operations, logistics management, and supply chain processes is a plus.
• Ability to work under pressure and meet tight deadlines.

• Leadership:

  Ability to manage, mentor, and provide guidance to junior team members.

• Attention to Detail:

  Highly detail-oriented with an ability to identify discrepancies and areas for process improvement.

Personal Attributes

• Strong analytical mindset.
• Results-driven with a focus on operational efficiency.
• Proactive and solution-oriented approach to problem-solving.
• Ability to adapt quickly to changes and challenges.
• Strong work ethic and ability to work in a fast-paced environment.