Application Support Executive

Role Definition

Responsible for ensuring the smooth operation and functionality of clients’ application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.

** Chennai candidates - 2023 Graduates Only **

Responsibilities

· Provide L1 support to global users.

· Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure

· Identify and communicate the problem areas based on the incoming incidents

· Addressing questions or queries promptly and politely

· Be a good communicator and good listener within the team.

· Quick Learner - Ability to coordinate with multiple teams.

· Good Presentation and communication skills.

· Support new personnel in software, programs and operational instructions.

Desired Candidate Profile

· Candidates should be comfortable working in monthly rotational 24*7 shifts.

· Candidates should have good analytical and communication skills

About ZakApps

ZakApps, founded in March 2014, is a fast-growing IT Company with clients in the UK, Ireland, Central Europe, and Middle East.

ZakApps provides IT Services including Digital, Technology and Consulting Services, and builds products that solve business problems in the retail, media, and advertising industry. ZakApps specializes and executes projects involving latest technologies, and is focused on staying ahead with the path-defining technology solutions.

ZakApps offices are in Chennai, London, and Dubai, with an exciting and enterprising team of 120+ associates.

Website: www.zakapps.com

LinkedIn: https://www.linkedin.com/company/zakapps

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 per year

Benefits:

• Food provided
• Provident Fund

Shift:

• Rotational shift

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Application Deadline: 20/07/2025
Expected Start Date: 01/08/2025