AM Station

You will be overall in charge of Station/Operations of your section, reporting to the HOD/Station. It will be your responsibility to ensure efficient operations of the RRTS/MRTS line Delhi/UP (Delhi to Meerut), maintaining high standards of housekeeping, cleanliness, hygiene, and maintenance. You are expected to utilize all available resources to achieve optimum passenger satisfaction and organizational profitability. Your specific responsibilities will include: - Being responsible and in charge of overall station operational activities for stations under your supervision. - Providing feedback and engaging with the training team to enhance the competence of station staff. - Preparing stations and staff for CMRS inspection, revenue services, and associated tasks such as procurement actions, ETR tests, mock drills (e.g., fire, ambulance calling). - Monitoring and coordinating with external agencies like Police, Fire department, and medical agencies. - Ensuring completion of assurances by station staff at regular intervals. - Conducting monthly and quarterly inspections of stations, submitting reports to the safety and quality department, and ensuring compliance with requests from departments and clients. - Preparing and validating the SWOs for the commissioning of stations. - Monitoring and assessing the performance of station staff, conducting mock drills at the station level, and suggesting measures to enhance their competence. - Liaising with Safety, OCC, and other stakeholders in case of incidents at stations. - Arranging timely repair/replacement of defective equipment in coordination with maintenance/procurement department. - Ensuring high-level services for passengers, including cleanliness, crowd management, and availability of passenger facilities. - Managing all station staff duty roster and attendance. - Ensuring the health, safety, and welfare of staff and others. - Ensuring proper functioning of all essential & safety equipment provided at the stations. - Investigating all accidents related to station operations to identify root causes, monitor implementation of rectification actions, and communicate lessons learned to staff. - Providing help in case of emergencies following applicable procedures. - Liaising with external agencies in consultation with NCRTC for smooth station operations. - Identifying areas for improvement and addressing passenger complaints/grievances at the station level. - Promptly completing tasks assigned by the HOD Stations. You will report to the Head of Station Operations and should have 8-10 years of experience in O&M projects with at least 5 years of relevant experience. Candidates with previous experience as a Station Master will be preferred. A degree or diploma is required, along with a proactive and self-starter attitude, confidence, independence, excellent communication, networking, logical thinking skills, and good knowledge of MS Office applications.,