District Manager Distribution Kotak Life Insurance

2.0 - 5.0 years

6 - 10 Lacs

Vadodara

Work from Office

Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.) Serve as the subject matter expert for quality management systems including the call monitoring and document management systems. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders). Actively measure, monitor, trend and report quality metrics to identify potential quality concerns. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required. Participate in stakeholder meetings to represent the quality function for the site managed. Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product/process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality/COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management, organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters

Posted 3 days ago

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Relationship Manager/ Agent Relation Associate Career Mosaic

3.0 - 5.0 years

3 - 6 Lacs

Chennai

Work from Office

Key Responsibilities: Organize university visits and meetings for universities in other countries. Schedule and conduct training calls for newly onboarded or existing partner universities. Manage university communication for renewals and establish new partnerships in other countries. Train agents on how to utilize Career Mosaic's platform and processes for universities in other countries. Participate in calls with agents (both existing and potential) to address process-related inquiries. Distribute Uni centre login credentials to agents. Host webinars for universities and Career Mosaic process training. Compile and distribute marketing materials for universities in other countries. Skills: Excellent communication and interpersonal skills. Strong organizational and time management skills. Experience working in international education. Familiarity with the higher education landscape in various countries. Proficiency in MS Office Suite and project management tools. Ability to work independently and manage multiple projects simultaneously. Strong presentation and training skills. Ability to travel internationally (as needed).

Posted 1 week ago

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