Purpose of This Role:
Work closely with the COEs and People Hub to ensure that the delivery of HR operational objectives and processes is fully aligned with the overall business division s strategy, business targets, and company-wide policy. The incumbent will also provide data-driven insights on workforce trends, employee engagement, HR performance metrics, and other ad-hoc reports.
- Responsible for all cyclical and ad-hoc HR processes
- Proactively handle Tier 2 cases, collaborating with colleagues in the People Hub to ensure efficient handling of HR lifecycle activities
- Conduct audit and governance checks on HR processes
- Oversee and support the induction of new joiners
- Manage employee communications and support the publication of HR updates
- Assist in the transition of HR processes to the People Hub
- Deliver comprehensive reports to meet business requirements
- Proactively collaborate with HR teams to identify and gather necessary data
- Provide data-driven insights to support strategic decision-making
Responsibilities:
1. Operational and Project Management:
HR Projects:
- Responsible for all cyclical and ad-hoc operational activities, including HR projects and initiatives, ensuring timely completion
People Process:
- Drive the merit process, including promotions, bonuses, and salary corrections
Improvement Projects:
- Lead process improvement and automation initiatives, such as Talent Tides
2. Reporting and Insights Management:
Report Creation:
- Create and manage regular and ad-hoc reports/trackers, including:
- Promotion and progression updates (in collaboration with HRBP and Ops Team)
- Financial, leave usage, salary advance, annual, and contingent staffing reports
- Any other custom reports
Insights Based on Data Analysis:
- Provide insights based on trend and pattern analysis, offering actionable recommendations to the business
- Example : Work with Reward COE to monitor WoW utilization data and advise business/HRBP accordingly.
3. Trend Analysis and Forecasting:
- Deliver updates on workforce trends, including the current mix of contingent workers (CW) versus forecasted year-end staffing levels, segmented by business unit and discipline
- Analyze data to identify patterns and trends, proactively sharing insights to inform workforce planning and decision-making
4. HR Operational Support:
- Monitor and action Tier 2 HR case management to ensure complex issues are addressed appropriately
- Support resolution of self-service HR system issues by collaborating with the People Hub team
- Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed
- Provide clarification on policies and act as an extended arm for HRBPs
5. Employee Experience & Engagement:
- Coordinate onboarding and joining formalities for regular and contingent workers
- Oversee and support Day 1 induction for new joiners to ensure a best-in-class employee experience
- Ensure the Operations team reviews and regularly updates the induction deck
- Support the L&D team with the Graduate Program by assisting with onboarding and joining formalities
- Collaborate with the HR community and People Experience Partners to enhance employee and customer experience
- Ensure uniformity in delivering people processes and address HR challenges proactively
- Facilitate optimal employee experience by aligning service delivery with People Hub and Site HR Operations
6. Policy & Process Maintenance:
- Review and maintain up-to-date knowledge articles and FAQs of current procedures and workflows
- Collaborate with stakeholders to identify gaps and implement improvements
- Drive people processes and mandatory training completion within the given timeframe
7. HR Communications & Content Management:
- Manage HR communications and publish updates on the company intranet ("Sphere"), including policy updates and annual holiday calendar
- Support rebranding exercises by ensuring compliance with updated letterheads, templates, and logo usage
8. Governance & Audits:
- Conduct periodic audits as part of HR process governance
- Support compliance activities such as recruitment processes, payroll data, employee data, and other ad-hoc areas
- Ensure HR Partners are informed of any issues that may impact HR operations
Candidate Requirements:
- Experience working with HR Shared Services (People Hub) and managing service delivery in collaboration with offshore teams
- Solid understanding of HR operations, data analysis, and governance, with a focus on continuous improvement and service excellence
- Experience in operational implementation of HR Operational Excellence through day-to-day execution of HR activities
- Ability to take initiative, manage multiple projects, and lead cross-functional initiatives while focusing on operational improvement
- Strong analytical skills with experience in reporting and metrics
- Excellent data analysis capabilities, stakeholder management skills, and a strong background in HR functions
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Trusted, credible, and collaborative professional
What We Can Offer You:
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Worker Type Employee
Job Type Regular
![Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India] logo](https://img.naukimg.com/logo_images/groups/v1/531242.gif){kind=logo}
