4.0 - 8.0 years

0 Lacs

haryana

On-site

As a Service Process Management (SPM) professional at Nokia, your role will involve the design, development, deployment, and innovation of services portfolios with best-in-class processes. You will play a crucial part in ensuring the efficient delivery of services through tools, automation, and Robotic Process Automation (RPA). Your responsibilities will include identifying service goals, supporting service delivery throughout the entire lifecycle, and implementing processes to enhance service quality. In this role, you will be managing various aspects of end-to-end release deployment, ensuring the reference process repository is up-to-date, coordinating with pilot teams and process owners, and ensuring adherence to the defined process deployment framework. You will be responsible for providing management reports on deployment progress, obtaining business sign-off, and planning the rollout process, including the method of deployment. Additionally, you will oversee change management activities, such as communication, preparation, and training. Your expertise will be crucial in working effectively within a mixed environment, applying best practices, and leveraging your knowledge of internal and external business issues to improve service process design. You will be expected to have a deep understanding of how different areas integrate to achieve objectives, use advanced analytical skills to solve complex service process design challenges, and provide guidance and mentorship to your team. Key Skills and Experience: - Impact: Accountable for the quality, accuracy, and efficiency of team achievements with short-term, departmental/project-focused impact. - Scope & Contribution: Ability to perform day-to-day activities, conduct root cause analysis in complex problems, and develop and implement recommendations. - Innovation: Demonstrates support for delegated decisions, suggests improvements, seeks opportunities for innovation, and adapts to changing business environments. - Communication: Influences others, communicates effectively with leadership, and negotiates operational issues. Your knowledge and experience in service process management, along with your managerial skills, will be essential in this role. You are expected to have 4-6 years of relevant experience and/or a graduate equivalent degree in a specific professional discipline. About Nokia: At Nokia, we are committed to innovation and technology leadership in mobile, fixed, and cloud networks. Joining our team means contributing to creating technology that helps the world act together. We promote an inclusive way of working where new ideas are welcomed, risks are taken, and authenticity is valued. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a diverse, inclusive culture where individuals thrive and feel empowered. We are dedicated to inclusion and are an equal opportunity employer. Join us at Nokia, where you will be included, empowered, and set up for success.,

Posted 3 days ago

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Customer Assisted Operations Nokia

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Customer Services (CS) Care (CAR) representative at Nokia, you will play a crucial role in supporting customers and internal stakeholders with technical and non-technical assistance. Your responsibilities will include troubleshooting, diagnosing, and resolving technical issues reported by customers to ensure high levels of customer satisfaction and compliance with Service Level Agreements (SLAs). In this role, you will work independently within established guidelines, leveraging your specialist knowledge, analytical skills, and practical experience to solve complex problems and contribute to process improvements. You will provide training to less experienced personnel and collaborate with additional support levels as needed, including 3rd party vendors. Moreover, you will develop a deep understanding of customer networks, recommend product improvements, and maintain strong customer relationships on a daily basis. Key Responsibilities: - Troubleshoot, diagnose, and resolve technical issues reported by customers - Ensure compliance with Service Level Agreements (SLAs) and maintain high-quality performance levels - Collaborate with additional support levels and 3rd party vendors for issue resolution - Recommend product and solution improvements to internal product groups - Manage and build customer relationships on a day-to-day basis - Create and reuse knowledge management articles - Contribute to the continuous improvement of SW services processes, policies, and tools - Efficiently restore operational disruptions within committed SLAs - Provide SW support to service delivery teams - Maintain accurate time tracking records - Stay updated on evolving Nokia portfolio and new products and releases Key Skills and Experience: - Impact: Accountable for quality, accuracy, and efficiency with short-term and departmental/project impact - Scope & Contribution: Demonstrates initiative, acts independently, and makes decisions affecting own work - Innovation: Shares knowledge, raises innovative ideas, and demonstrates adaptability to changing environments - Communication: Works to influence others, conducts briefings with senior leaders, and negotiates operational issues - Knowledge & Experience: 3-5 years of directly related experience and a graduate equivalent degree Join Nokia, a company committed to innovation and technology leadership, and be part of a diverse and inclusive culture where you can thrive, grow, and make a positive impact on people's lives. Enjoy continuous learning opportunities, well-being programs, mentoring support, and the chance to work in highly diverse teams. Nokia values inclusion and is an equal opportunity employer, fostering a culture of respect and empowerment.,

Posted 1 week ago

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