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AMERICAN EXPRESS
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Account Protection Specialist

Account Protection Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

AMERICAN EXPRESS

0 - 6 years

6 - 7 Lacs

Gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

Training Outbound Career development Usage Claims People management skills Focus transactional quality Service quality Quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Perform Manual review on accounts claimed as Fraud Application by card members/Third parties. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing Make outbound calls to card members, banks to validate information This role may be subject to additional background verification checks Self- driven and demonstrate the ability to deliver on tasks without direct supervision Minimum Qualifications: Graduates only Excellent Written & Oral Communication Skills Preferred Qualifications Demonstrate people management skills and has the ability to coach team members. Being 100% focused on the teams success. : Competitive base salaries Yearly Bonus - AIA Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

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Financial Services

New York NY

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Account Protection Specialist