4 Workflow Systems Jobs

Job Summary: We are seeking a highly skilled and detail-oriented Team Leads and Manager - Quality with strong experience in mortgage or loan underwriting processes. The role is responsible for driving quality assurance, process compliance, and continuous improvement initiatives to enhance performance across underwriting operations. ???? Walk-in Drive Details: ???? Location: HCL TECH, Bengaluru (Karle) ( Address: SEZ hub, DadaMastan Layout, Karle Tech Park, Nagavara, 1, Veeranapalya, Karle Town, Bengaluru, Karnataka 560024) ???? Date: Thursday, 21 August & Friday, 22 August ? Time: 11:00 AM 2:00 PM Contact HR SPOC Vignesh Baskaran Key Responsibilities: Lead the quality assurance function for the underwriting team and ensure adherence to internal and client-defined quality standards. Conduct in-depth audits of underwriting files, assessing accuracy, compliance, and risk mitigation. Perform root cause analysis of quality defects and drive corrective/preventive action plans. Develop and implement quality review frameworks, SOPs, and audit tools specific to underwriting. Analyze trends in quality metrics and provide strategic inputs to improve processes and training needs. Collaborate with operations, training, and compliance teams to identify performance gaps and design interventions. Mentor and coach quality analysts to ensure consistent application of guidelines and audit accuracy. Prepare and present quality dashboards, RCA reports, and governance decks for internal and client review. Support process improvement and Six Sigma/Lean initiatives to reduce errors and increase efficiency. Ensure all underwriting quality audits are documented, tracked, and reported as per timelines. Required Skills & Competencies: Strong understanding of mortgage/loan underwriting guidelines (e.g., FNMA, FHLMC, FHA, VA) or equivalent regional standards. Proficient in quality tools like RCA, Pareto, 5 Whys, and QC checklists. Analytical mindset with strong attention to detail. Ability to drive process improvement initiatives. Excellent communication and stakeholder management skills. Exposure to audit software, workflow systems, and MS Excel/PowerPoint for reporting. Qualifications: Graduate in Commerce, Finance, or related field. Postgraduate preferred. Minimum 5-7 years of experience in quality assurance, with at least 2-3 years in an underwriting quality role. Certifications like Six Sigma (Green Belt or higher) are an added advantage. Show more Show less

The responsibilities for this role include understanding how the ICM product works and how it is used by customers. You will work closely with customers to answer questions about the features and capabilities of the product. Specializing in resolving issues related to customer-specific configuration and third-party integration will be a key focus. You will interact with customers both on-site and off-site to troubleshoot issues and provide workarounds by leveraging your troubleshooting skills. Developing knowledge base articles to reduce troubleshooting time and drive faster issue resolution is also part of the role. It is essential to follow and contribute to defined CRM processes to manage customer requests efficiently, which will require collaboration with cross-functional teams. To qualify for this position, you should have at least 5 years of previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL, stored procedures, and networking knowledge are necessary. Knowledge of Windows Azure and Cloud Computing will be an added advantage. A deep understanding of customer support processes and CRM tools, along with the ability to follow defined processes, is required. Outstanding written and verbal communication skills, presentation skills, and a high level of commitment are expected. You should possess the ability to coordinate, follow up, follow through, and drive issues to closure proactively. Being a good listener and understanding customer issues, as well as providing innovative workarounds or designing solutions to fix customer problems, are important aspects of the role. A proven track record in solving problems from both a technical and business perspective is desired. Knowledge of contract management systems or workflow systems is a strong plus. About Us: Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values - Fairness, Openness, Respect, Teamwork, and Execution - which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.,

Summary Description Summary of This Role Manages the process of analyzing system performance and scheduling to maximize the use of the organization&aposs information processing systems and resources. Prioritizes and schedules computer operations, code deployment, and/or workflow so processing equipment and other IT resources are used to their full capacity. Analyzes production, maintenance, and malfunction records to identify problems and implement solutions (e.g., changes to procedures, workflow, or equipment) to improve performance. Leads, evaluates, and develops computer operations team to ensure computer operations and/or code deployment activities meet pre-established production targets. Collaborates with functional or operational area managers to understand their schedules for integrating these needs into existing operations. What Part Will You Play Provide strategic and tactical direction for highly complex dispersed data center activities to include mainframe and distributed batch and file transfer service delivery and processing, scheduling, environment build and analysis, performance / tuning analysis and reporting. Manage the development, implementation and maintenance of high volume, mission critical IT processes required to provide leading services across multiple mainframe and distributed environments. Lead and inspire technical teams and leaders across multiple intersecting platforms to achieve goals through innovation, quality and excellence within a 24x7x365 environment. Establish policies, procedures and practices to ensure the meeting of both internal and external expectations. Measure, report on, and analyze activities to ensure that all commitments are met or exceeded and proactively identify and address trends. Accountable for mainframe and / distributed operational commitments with clients being delivered as outlined in service level agreements. Receive and analyze reporting on service level requirements. Oversee the resolution of escalated issues impacting service level. Create strategies to appropriately manage systems and resources, ensuring requirements are met. Analyze performance data to measure productivity and sets parameters to judge how efficiently and effectively the processes are operating. Provide global support utilizing technical knowledge of mainframe and distributed processes for all internal and external customers. Facilitate global incident resolution, environment analysis and strategic planning for processes within scope. Streamline and automate all processes as necessary to achieve the most efficient use of extremely expensive computer and human resources. Establish working relationships with internal and external senior management contacts to communicate on critical issues, negotiate service levels, resolve escalated issues, mitigate risks and improve processes. Engage as the senior most point of escalation to resolve the most complex issues, directing proper response to issues, approving necessary changes or remediation, suggesting changes to correct recurring issues, and proactively identifying improvements to the processing environment and the customer experience. Design and implement workflow systems to process the high volumes of incoming requests. Design and implement proper change control rigor. Oversee the assignment of work so that the team delivers the requests on time but in the most efficient manner possible. Perform vendor management functions for major hardware and software providers. Facilitate quarterly briefings to discuss vendor performance, new product reviews and services and completes vendor scorecard reporting. Participate in strategic direction meetings with vendors. Prepare, manage and execute multiple cost centers with annual budgets to support operations and global scheduling, reporting and file transfer and mainframe automation. Guide teams to continuously improve processing and ensure the clients experience world class services. Ensure documentation for internal audits, client reviews and other regulatory compliance reviews is prepared and available. Accountable for department compliance and alignment with security, legal and industry standards. Ensure remediation plans for findings in area of responsibility and insure plans are implemented within approved timeframes. Provides leadership and vision to staff in the development of disaster recovery and business continuity processes to support critical business services. Not an exhaustive list; other duties as assigned What Are We Looking For in This Role Minimum Qualifications Bachelor&aposs Degree; Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 4 years related professional experience Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities Scope - Responsibilities - Responsibilities involve predetermined work assignments at the sub-department / functional specialty level. Planning Horizon - Planning horizon is not applicable or a few weeks / months. Reporting Relationship - Typically reports to a Manager or Senior Manager. Problem Solving Requirements - Problems are routine and straightforward. Manager guidance is available. Span of Control Accountability - Typically supervises five or more administrative / call center / production team members. Participates in performance management and other staffing decisions. Show more Show less

Job Summary: We are seeking a highly skilled and detail-oriented Associate Manager Quality with strong experience in mortgage or loan underwriting processes. The role is responsible for driving quality assurance, process compliance, and continuous improvement initiatives to enhance performance across underwriting operations. Key Responsibilities: Lead the quality assurance function for the underwriting team and ensure adherence to internal and client-defined quality standards. Conduct in-depth audits of underwriting files, assessing accuracy, compliance, and risk mitigation. Perform root cause analysis of quality defects and drive corrective/preventive action plans. Develop and implement quality review frameworks, SOPs, and audit tools specific to underwriting. Analyze trends in quality metrics and provide strategic inputs to improve processes and training needs. Collaborate with operations, training, and compliance teams to identify performance gaps and design interventions. Mentor and coach quality analysts to ensure consistent application of guidelines and audit accuracy. Prepare and present quality dashboards, RCA reports, and governance decks for internal and client review. Support process improvement and Six Sigma/Lean initiatives to reduce errors and increase efficiency. Ensure all underwriting quality audits are documented, tracked, and reported as per timelines. Required Skills & Competencies: Strong understanding of mortgage/loan underwriting guidelines (e.g., FNMA, FHLMC, FHA, VA) or equivalent regional standards. Proficient in quality tools like RCA, Pareto, 5 Whys, and QC checklists. Analytical mindset with strong attention to detail. Ability to drive process improvement initiatives. Excellent communication and stakeholder management skills. Exposure to audit software, workflow systems, and MS Excel/PowerPoint for reporting. Qualifications: Graduate in Commerce, Finance, or related field. Postgraduate preferred. Minimum 57 years of experience in quality assurance, with at least 23 years in an underwriting quality role. Certifications like Six Sigma (Green Belt or higher) are an added advantage. Show more Show less