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Ops Command Center app support analyst Citi

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As an App Support Senior Analyst within the Services - Client & Services Assurance group at Citi, your role is crucial in investigating alerts, identifying root causes through detailed analysis, and ensuring clear communication with stakeholders about system and business service availability. Your responsibilities include managing Major Incidents, coordinating responses, and escalating issues to maintain the flow of TTS Services to client-facing teams. You will also play a key role in eliminating operational inefficiencies, leading initiatives to enhance service efficiency and stability, and acting as a bridge between Business and Technology teams for expedited incident resolutions and busin...

Posted 2 weeks ago

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