6 Telecom Support Jobs

Ready to build the future with AI? At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation , our teamsimplement data, technology, and AItocreate tomorrow, today.Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Lead Consultant, Telecom Program Manager / IT Infrastructure Lead We are looking for a seasoned Telecom Support Lead Consultant to manage and support the end-to-end telecommunications infrastructure across enterprise environments. The ideal candidate should bring deep expertise in voice and data technologies, network protocols, telecom hardware, and a strong customer-facing attitude. This is a hands-on leadership role involving support operations, project delivery, vendor coordination, and performance optimization of telecom systems. Responsibilities Serve as the technical lead and subject matter expert for enterprise telecom infrastructure, ensuring high availability and performance. Provide Tier 3/Level 3 support for telecom-related incidents, escalations, and outages across voice/data systems. Lead the deployment, configuration, and maintenance of PBX systems, VoIP solutions, SIP trunks, and legacy telephony (PRI/TDM). Work closely with network engineering, security, and service delivery teams to align telecom infrastructure with business needs. Manage telecom service providers, including vendor SLAs, escalations, and contract renewals. Analyse call routing, call quality, and troubleshoot QoS-related issues. Lead telecom migrations, including TDM to VoIP transitions, new site setups, and cloud telephony integrations. Develop and maintain telecom documentation including architecture diagrams, runbooks, and configuration standards. Drive initiatives around cost optimization, usage tracking, and billing verification for telecom services. Provide guidance and mentoring to junior team members and act as escalation point for complex issues. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in information technology, Computer Science, or a related field. Strong expertise in: Voice technologies : VoIP, SIP, PRI, POTS, PBX (Cisco, Avaya, Nortel, etc.) Network protocols : TCP/IP, DNS, DHCP, QoS Telecom hardware : Cisco IADs, Meraki switches, routers, gateways, ATA devices Experience with voice provisioning, number porting (LNP), circuit activation, and T1/T3 technologies. Working knowledge of SBCs, call routing, IVRs, call recording, and Unified Communication platforms. Familiarity with SD-WAN, LAN/WAN topologies, and network interconnects. Ability to troubleshoot call quality, latency, jitter, and dropped call issues effectively. Excellent vendor management and communication skills. Preferred Qualifications/ Skills Certifications such as CCNA Voice, Avaya Certified Expert, or Cisco Collaboration certifications are a plus. Experience with ITIL practices for incident, problem, and change management. Experience with telecom monitoring tools and ticketing systems (e.g., ServiceNow). Why join Genpact? Lead AI-first transformation Build and scale AI solutions that redefine industries Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and labeling. Providing end-to-end support for laptops, desktops, peripherals, and endpoint devices in both Windows and Mac OS environments will also be a part of your responsibilities. You will handle part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Additionally, you will coordinate with OEMs and partners for warranty claims and escalations to minimize downtime. Your tasks will include providing support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. As an L2 IT Support Engineer, you will support new transitions and infrastructure deployments that require on-site technical assistance. You will also be responsible for performing routine maintenance of training rooms, video conferencing rooms, and ensuring data center hygiene. Managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states will be a part of your role. You will be expected to maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Your role will play a crucial part in ensuring the smooth functioning of IT operations and delivering exceptional support to end users and senior executives.,

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and efficiency. Onboarding support is another key aspect of your role, where you will ensure new hires have a seamless experience by issuing IT assets on Day 1 and ensuring workstation readiness. You will also be involved in preparing IT assets through imaging, media sanitization, quality checks, and labeling. Your responsibilities will extend to providing end-to-end support for various devices including laptops, desktops, printers, and scanners. Whether it's remote or deskside support, you will be the go-to person for hardware, operating system, and application support in both Windows and Mac OS environments. Vendor and partner coordination will be essential as you liaise with OEMs and partners for warranty claims and escalations to minimize downtime. Moreover, you will provide support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments that require on-site technical assistance, as well as performing routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. Managing the full IT asset lifecycle using HAM Pro will be part of your daily tasks, including receiving, recording, issuing, returning, redeploying, and disposing/donating IT assets while maintaining accurate asset states. Lastly, you will be responsible for monitoring metrics and SLAs to ensure consistent tracking and performance adherence. If you are someone who thrives in a fast-paced IT support environment and enjoys providing exceptional service to end users and senior executives, this role is tailor-made for you. Your attention to detail, problem-solving skills, and ability to work effectively both independently and as part of a team will be key to your success as an L1.5 IT Support Engineer at Genpact.,

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks, and labeling of IT assets. Furthermore, you will provide end-to-end support for laptops, desktops, peripherals, and other endpoint devices in both Windows and Mac OS environments. As part of your responsibilities, you will also handle IMAC support (Install, Move, Add, Change) for various devices, as well as perform endpoint redeployment tasks such as part/unit replacements, reimaging, and quality checks. In addition, you will coordinate with vendors and partners for warranty claims and escalations to minimize downtime. You will provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments requiring on-site technical assistance. Additionally, you will perform routine maintenance of training rooms, video conferencing rooms, and data center hygiene. In this position, you will be responsible for managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. You will also be required to monitor metrics and SLAs to ensure consistent tracking and performance adherence throughout your tasks and responsibilities.,

Handle email &chat-based customer service inquiries Address concerns related to mobile plans, billing, internet services, and account settings Accurately update customer interactions in internal tools/CRM Any International Bpo exp Voice / Nonvoice Required Candidate profile Follow standard operating procedures and compliance guidelines Comfortable with rotational shifts, especially early mornings Experience in BPO/telecom chat/email processes is a plus Perks and benefits Perks and Benefits

Job Location :- Noida Sector 135 Walk in Date - Saturday 10th May Walk-in Time - 11.00 AM- 4 PM IST Walk-in Venue - Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh Role & responsibilities: Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Escalates appropriate technical issues to upper-level technical support when needed. Preferred candidate profile 1. 0-5 years of experience in International Technical Support (Voice) 2. Excellent communication skills 3. Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues 4. Should be comfortable working in 24*7 Working Environment 5. Graduate Freshers can apply and UG experienced are eligible 6. Rotational shifts & Rotational week offs Perks and benefits 1. Medicare Facilities. 2. Salary upto 5 Lpa. 3. Both side cab facilities.