Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Accenture
>
Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

sccm active directory microsoft windows troubleshooting group policy release management cmdb endpoint management installshield apple macos management change management endpoint powershell scripting azure active directory admin studio citrix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Apple macOS Management

Good to have skills NA
Minimum 3 year(s) of experience is required

Educational Qualification 15 years full time education
Key Responsibilities

Install, configure, and maintain macOS systems and Apple hardware (MacBooks, iMacs, Mac Minis).

Provide Tier 1 and Tier 2 support for macOS-related issues including software, hardware, and network troubleshooting.

Manage user accounts, permissions, and device security settings.

Deploy updates, patches, and applications using MDM tools like Jamf or Apple Remote Desktop.

Document technical procedures and contribute to the IT knowledge base.

Collaborate with cross-platform teams to ensure compatibility with Windows, iOS, and Android environments.Endpoint Configuration & Automation

Microsoft Intune for macOS Endpoint Management

Microsoft Intune provides a comprehensive guide for managing macOS endpoints, especially for organizations using Apple Business Manager or Apple School Manager

Patch & Security Management

Enforce security baselines (CIS, Microsoft), Windows hardening, and compliance configurations.

Apply and validate monthly OS and security patch updates.

Integrate vulnerability scanning and patch validation into image lifecycle.

Coordinate user acceptance and regression testing for patch deploymentsApplication Integration & Release Management

Collaborate with application owners for packaging and integration into base images.

Conduct conflict detection, remediation, and UAT.

Release packages through structured change management processes.

Maintain SOPs and recommend process/toolset improvements[7].Collaboration & Governance

Work with security, network, and infrastructure teams to align image standards.

Mentor junior engineers and establish best practices.

Maintain documentation, training materials, and governance frameworks[2].________________________________________Required Skills & Experience

7+ years of experience in Windows image engineering and endpoint management.

Deep expertise in:oMicrosoft Endpoint Manager (Intune)oSCCM / MECM (including co-management)oWindows 10/11 OS architectureoPowerShell scripting and automationoActive Directory, Azure AD, Group Policy

Strong troubleshooting skills using SysInternals, event logs, and memory dumps.

Experience with application packaging tools (InstallShield, AdminStudio, MSIX).

Familiarity with Citrix DaaS, AVD, and Cloud PC environments________________________________________Process Knowledge

Proven experience in:oChange Management (ITIL-based)oRelease ManagementoConfiguration and Inventory Management (CMDB)oSLA adherence and proactive monitoring________________________________________Certifications (Preferred)

Microsoft CertifiedEndpoint Administrator

Microsoft CertifiedModern Desktop Administrator Associate

ITIL Foundation Certification

PowerShell Scripting Certification

Flexera Certified Professional (InstallShield)

Citrix Certified Associate Virtualization (CCA-V)
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Technology Support Engineer