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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

endpoint management microsoft azure sccm endpoint troubleshooting daas release management cmdb installshield change management active directory powershell scripting iaas admin studio azure active directory aws inventory management citrix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Microsoft Endpoint Configuration Manager

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
Key ResponsibilitiesImage Design & Lifecycle Management

Architect and maintain golden images for Windows 10/11 across desktops, laptops, VDI, and Cloud PC environments.

Manage full image lifecyclecreation, optimization, patching, validation, deployment.

Standardize image build processes across platforms (Citrix, Azure, AWS).

Implement application layering and packaging (MSIX, FSLogix, App-V)Endpoint Configuration & Automation

Automate image builds using Azure Image Builder, Packer, PowerShell, and DevOps pipelines.

Develop CI/CD pipelines for image version control and deployment.

Optimize images for performance, boot time, and resource utilization[2].Patch & Security Management

Enforce security baselines (CIS, Microsoft), Windows hardening, and compliance configurations.

Apply and validate monthly OS and security patch updates.

Integrate vulnerability scanning and patch validation into image lifecycle.

Coordinate user acceptance and regression testing for patch deploymentsApplication Integration & Release Management

Collaborate with application owners for packaging and integration into base images.

Conduct conflict detection, remediation, and UAT.

Release packages through structured change management processes.

Maintain SOPs and recommend process/toolset improvements[7].Collaboration & Governance

Work with security, network, and infrastructure teams to align image standards.

Mentor junior engineers and establish best practices.

Maintain documentation, training materials, and governance frameworks[2].________________________________________Required Skills & Experience

7+ years of experience in Windows image engineering and endpoint management.

Deep expertise in:oMicrosoft Endpoint Manager (Intune)oSCCM / MECM (including co-management)oWindows 10/11 OS architectureoPowerShell scripting and automationoActive Directory, Azure AD, Group Policy

Strong troubleshooting skills using SysInternals, event logs, and memory dumps.

Experience with application packaging tools (InstallShield, AdminStudio, MSIX).

Familiarity with Citrix DaaS, AVD, and Cloud PC environments________________________________________Process Knowledge

Proven experience in:oChange Management (ITIL-based)oRelease ManagementoConfiguration and Inventory Management (CMDB)oSLA adherence and proactive monitoring________________________________________Certifications (Preferred)

Microsoft CertifiedEndpoint Administrator

Microsoft CertifiedModern Desktop Administrator Associate

ITIL Foundation Certification

PowerShell Scripting Certification

Flexera Certified Professional (InstallShield)

Citrix Certified Associate Virtualization (CCA-V)
Qualification 15 years full time education

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Technology Support Engineer