Techno Functional Consultant - L1

  
Location :- chennai rate :- up to 100k EXP :- 7+ External Job titleAWS Database EngineerVerizon Connect are looking for a highly competent, results driven and highly self-motivated individual to join the Database Services team in Dublin. Reporting to the Dublin based Database Services team manager, the ideal candidate will join a team of engineers with experience in a range of technologies who complement each other's skill sets and help each other to grow.This Database Engineer role requires experience working in a service oriented environment, a high sense of ownership of the projects and tasks assigned, focus on managing and resolving issues in a prompt & efficient manner, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.Responsibilities:Working with other members ofthe Database Services andexternal development teams to deliver projects specified in our company roadmapOwning, tracking and resolving database related incidents and requests across the following database platforms (PgSQL, SQL Server,Opensearch, Redshift)Fulfilling requests and resolving incidents within SLAs.Reviewing service-related reports (e.g. database backups, maintenance, monitoring) on a daily basis to ensure operational issues are identified and resolved promptly.Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.Identifying opportunities for process improvement including enhancing automation for database platform provisioningEnhancing database monitoring & alerting platforms to ensure proactive alerting is always achieved.Promotion ofdatabase engineering best practices within our cross-functional development teams.Coaching / mentoring junior engineers.Where youll be working:This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

  
Youll need to have:Five or more years experience with management & operations of Database technologies & services with the majority of your recent experience in the AWS platform.Strong analytical & problem solving skillsIn-depth experience in one or more of the following Technologies operating in a high-volume, high-throughput environment.PgSQLOpensearch/ElasticSearchRedshiftSQL ServerExperience with the above technologies to include but not limited to the following:-General Database Administration TasksDatabase Troubleshooting & Performance ReviewsDatabase & Index Design& MaintenanceDesign& Maintenanceof PartitioningDatabase UpgradesHigh Availability & Disaster Recovery OptionsPerformance Tuning & optimisationSecurity Hardening & Access ProvisioningMonitoring & AlertingExperience in managing database platforms which operate regulatory controls such as GDPR/CCPA/CPRA, HIPPA, SOCII etc.Experiencing indesigning, development & maintaining CI/CD pipelines for AWS Infrastructure & Database Code deployments (using services such as GIT, Bamboo, Powershell, RedGate Flyway, Cloud Formation Templates, etc.)Ability to troubleshoot software, hardware & service related issues.Excellent organizational skills & attention to detailExcellent written and oral communication skillsAbility to coach, mentor, and influence team members through the necessary database disciplinesEven better if you have one or more of the following:A bachelors or associate degree in management information systems, computer science or a related field.Strong experience in agile/lean methodologies and processes (ideally Kanban or scrum) leading process improvements and engineering disciplines.Deployment & operational support experience in any of the followingSQL ServerDynamoDBGraphDBRedisExperience managing defect backlogs and requirements management with relevant tools (e.g., JIRA).   
2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills

Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

Write papers, articles, case studies and publish them on the intranet

  
Deliver
No.
Performance Parameter
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter
  
Mandatory Skills:

MSSQL Database Admin.
Experience5-8 Years.