Technical Writer

Role & responsibilities

Role: Senior Technical Writer

NP: Immediate Joiner / 30 Days NP

Exp: 4 -9 Years

Work Mode: WFO / Hybrid

Shift timing: 12pm to 8pm IST

About the Role:

• The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.
• Works closely with writers and editors to develop high-quality technical content.
• Researches and resolves content issues identified by customers or workmates by updating relevant topics.
• Drafts, maintains, and edits content for release notes and release publications, and backlog.
• Balances multiple deliverables across various product areas at the same time.
• Prepares content for online delivery.
• Learns and tests product functionality while writing documentation.
• Reviews technical information and content prepared by other team members for clarity, consistency, and content quality.
• Manages time effectively, focuses on priorities, and maps out documentation plans in Jira and planning tool without supervision.
• Requires minimal editing of content.
• Helps other writers with developing content for publications. Can move across product areas when needed.
• Focuses on team and individual  goals.
• Sets an example based on quality of writing, relationships, and adherence to processes.
• Provides regular updates to manager and lead on project status.
• Tracks work using appropriate tools (Example: Jira).
• Mentors and guides junior writers on the team to improve their effectiveness.
• Attends alignment meetings, learns from discussions, and adds detail to topics.

We're looking for someone with excellent written, verbal, and demonstrated technical writing expertise who provides leadership and mentoring of  team members through knowledge and skills, and who is able to determine work priorities without direction from managers. Someone that champions expertise and excellence using demonstrated creativity and resourcefulness.

Basic Qualifications:

Bachelor's degree and 4+ years of technical writing experience or equivalent.

Other Qualifications:

Experience implementing or working with enterprise software preferred.

Strong understanding of impacts across product areas.

Expert level knowledge of DITA and XML authoring.

Software-as-a-service (SaaS) experience is greatly preferred.

Demonstrated leadership skills among peers and other stakeholders.

Experience working with Adobe Experience Manager (AEM) preferred.

Background in human resources, payroll, finance, or higher education a plus.

Experience in using Camtastia a plus.