Technical Support Engineer

Petpooja

1 - 3 years

0 - 3 Lacs

puducherry sonipat gurugram

Posted:2 weeks ago| Platform:

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Skills Required

software installation client relationship lan troubleshooting hardware networking network troubleshooting network support troubleshooting operating systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Can visit our Restaurant Partners in the Field.
Provide service and customer support during field visits.
Install our POS software in their System / Device.
Give training about our product to our client.
Diagnose errors or technical problems and determine proper solutions to resolve their queries.
Build positive relationships with customers.
Research and identify solutions to software and hardware issues.
Understand the Root Cause for the ongoing problem.
Ensure all issues are properly logged.
Basic networking principles and operating systems (Windows/Linux/Mac)

Preferred candidate profile

Experience with remote desktop applications and help desk software along with different OS environments like Windows/Linux/Mac OS.
Software Installation and Training.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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