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Technical Support Engineer

Technical Support Engineer

ABB

4 - 9 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

compliance customer satisfaction remote support digital transformation maintenance customer relationship management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Position reports to:

Technical Support Manager

Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head ofProduct Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, andprofitabilityof UNITROL, MEGATROL and SYNCHROTACT products.

Your responsibilities

Technical supportfor ABB experts worldwide, ABB business partners and End customers withSalesforceas the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line
Leading resolution teams and handling customer communicationfor support cases where different stakeholders (e.g., System experts,R&D, Quality etc.) build a resolution team according to severity,complexity, and urgency
Lead and support with type test activities, component specifications, life cycle solutions andproduct engineeringetc.
Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin)

Your background

Bachelor or masters inelectrical engineering
Minimum 4 years of experience in field service or engineering withPower Generation Systemknow how,Embedded SoftwareandControl HardwareplusPower Electronics(Experience withexcitation systemsis preferred)
Fluency inEnglish, any other languages are an asset
Intrinsic attitude to drive innovation and improvement
Provenorganizational skillswith the ability tohandle multiple projectssimultaneously
High sense of responsibility andcommitment
High degree ofintercultural awareness

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Electrical Equipment, Robotics, Automation

Zurich

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Technical Support Engineer