Technical Support Associate

Role

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.

Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.

• We obsess about our customers

• We build outstanding technical solutions

• We create an awesome culture

• We accelerate learning and careers

Description

We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations.

Your activities will include:

• Provide first-line technical support for basic IT queries (computer systems, software, and hardware).

• Assist with the setup and configuration of laptops, user accounts, and standard applications.

• Help troubleshoot common hardware and software issues, escalating more complex cases when needed.

• Keep simple records and documentation of IT assets, tickets, and recurring issues.

• Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.

• Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).

• Participate in backup checks and other routine IT processes under guidance.

• Help monitor systems and networks at a basic level, flagging potential problems to senior team members.

• Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).

• Provide excellent customer service and clear communication to technical and non-technical colleagues.

• Bachelor s degree in Computer Science, Information Technology, or related field, OR equivalent work experience.

• 1 3 years of IT support/service desk experience, preferably in a global environment.

• Exposur