Technical Operations Lead

Key Responsibilities:

• Lead and manage the day-to-day technical operations across production, staging, and development environments.
• Monitor system performance, availability, and security using modern monitoring tools.
• Troubleshoot complex incidents and outages, performing root cause analysis and implementing long-term solutions.
• Automate routine tasks and improve system reliability through scripting and infrastructure-as-code (IaC).
• Maintain CI/CD pipelines and support engineering teams in their deployment workflows.
• Ensure robust backup and disaster recovery processes are in place and tested regularly.
• Collaborate with DevOps, Security, and Engineering teams to uphold best practices for system architecture, data protection, and compliance.
• Participate in on-call rotation and incident response.
• Participate in Information Security discussion and audit (internal & client facing)
• Mentor junior team members and promote operational excellence.

Qualifications:

Must-Have:

• 6+ years of experience in technical operations, system administration, or related roles.
• 1-2 years of team leading experience.
• Strong experience with

  Linux/Unix

  systems and

  cloud platforms

  (AWS, Azure, or GCP).
• Hands-on experience with containerization (Docker, Kubernetes).
• Familiarity with CI/CD tools such as Jenkins or similar.
• Expertise in monitoring and alerting systems
• Proficiency in scripting languages (Bash, Python, or equivalent).
• Solid understanding of information security including understanding of networking, firewalls, DNS, load balancing, and VPN.
  

Nice-to-Have:

• Experience in high-availability and distributed systems.
• Exposure to compliance standards (ISO, SOC 2, GDPR, etc.).
• Background in DevOps or Site Reliability Engineering (SRE) is a plus.

Experience working in Agile or DevOps environments.