Technical Manager

ROLE RESPONSIBILITIES

Primary responsibilities critical to the performance of the role.

• Technical and product training to local team to make them fully competent in technically briefing the product and answering their technical queries.
• Reviewing and approving all the technical marketing brochure
• Coordinating with Marketing
• Organizing and participating technical seminars
• Attending customer complaints and coordinating with Global/Region Team for handling the same. Extend support to customers on product complain and concern
• Conducting field trails in coordination with Global /Regional Team by setting up Protocol and required observation of trial and submission of report
• Overall co-ordination and extending support to team to achieve business goal (monthly/Quarterly/Yearly objective)

QUALIFICATIONS AND EXPERIENCE

Qualifications that are job related, consistent with business necessity and necessary for the performance of the essential functions of this role; includes education / licenses / certifications , relevant experience, technical and/or other job-related skills.

• B.V Sc & A.H. &MVSC
• 2-4 years of field experience to handle all field situations and provide technical solutions to the customer needs
• Technical Experience of companion Animal diseases diagnosis/ vaccination/Treatment .
• Individual having confidence to handle adverse situations/ Customer complaints from the field
• Role Specific To provide technical support to local team and meet their training needs, to handle customer complaints and queries extend technical support for business development activity
• Behavioral Communication Problem solving Organizing Customer focus Integrity and trust Goal achieving