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Flexera
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Technical Consultant

Technical Consultant

Flexera

0 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform:

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Skills Required

technology support onboarding consulting scoping management training content development risk data software collaboration api programming powershell servicenow sam automation security networking coordination communication marketing service persuasion scripting itil vision switching troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritizing technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships.

Key Accountabilities and Responsibilities:

Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes.
Ensure timely achievement of customer success through best practice onboarding and adoption strategies.
Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs.
Support delivery team management in setting customer expectations and maintaining ongoing communication.
Act as a subject matter expert, supporting internal and external stakeholders as needed.
Assist in technical knowledge transfers and share best practice advice.
Support delivery of specialist value training and contribute to content development processes.
Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers.

Required Experience, Qualifications, and Professional Skills:

Product Skills

Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets.

Flexera FNMS Upgrades
Flexera One
ITV
Snow SLM Upgrades
Snow Atlas
CCO
SAP
Engineering
Snow4Engineering
Productivity Optimizer
App Broker
Risk Monitor

Digital & Tech Skills:

Base knowledge of the following:

Computer/Hardware Networking
Data Science & Analytics
Delivering Cloud Computing Services
Using Customer Relationship Management Software (e.g., SFDC, Gainsight)
Using Collaboration and productivity software
API programming (e.g., PowerShell or equivalent) Graph QL
Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)
Domain expertise in Core SAM Technologies
Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)
Data {expand on Data capabilities} Relationship DB etc
Security – working knowledge of applying SSL Certificates,
Networking – working knowledge of “concepts”

Business Skills:

Resource Management and Operations
Coordination and Time Management
Project Management
Industry Knowledge
Supporting Sales Communication and Marketing of Products and Services
Customer Experience

Innovation & Creativity:

Building capability & experience for:

Problem Solving
Analytical Thinking
Creative Thinking
Critical Thinking
Systems Thinking (Process Improvement)

Languages:

Business English (as a minimum, other languages as determined by the local market)

Working with People:

Active listening, communication, and information exchange
Service Orientation
Following instructions and procedures
Assisting and supporting co-workers
Social Influence
Empathy
Persuasion and Negotiation
Liaising and Networking
Building Trust

Qualifications/Certifications:

Relevant demonstrable work experience
Relevant University degree or equivalent for the role
Relevant Scripting Language (e.g., PowerShell) – Desired
ITIL/FinOps/CSAM qualification – Desired

Experience:

Appropriate customer experience in a technical role

Behavioral & Attitudinal Focus:

Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking.
Attention to Detail: Ensures high standards of quality and accuracy in all activities.
Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success.
Influencing: Bridges teams, customers, and partners to achieve outstanding results.
Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization.
Business Acumen: Understands Snow's vision and mission, actively seeking ways to align activities with broader commercial aims.
Focus Switching: Manages multiple tasks within areas of specialty without overcommitting.
Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges.

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Flexera

Software Development

Itasca Illinois

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Technical Consultant