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Team Leader - Customer Support (BPO)

Team Leader - Customer Support (BPO)

Next Learn Technologies

3 - 5 years

3 - 4 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

bpo shrinkage attrition team performance team leading inbound process team handling customer service telesales kpi voice process customer support insurance telecalling customer care domestic bpo tl escalations call center csat telemarketing customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible In Managing The Team of 20 to 30Agents
Setting And Meeting Performance Targets for Accuracy, Efficiency and QualityEnsuring meeting Client’s SLAExcellent communication Skills. – (English, Hindi, Telugu)Experience in Voice Process

Required Candidate profile

Graduate or 10+2+3, with good CommunicationShould Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service)Monitor team performance, productivity and service levels

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Team Leader - Customer Support (BPO)