Tableau Analyst

Job Title:

Tableau Analyst

Company: Globiva

Location: Sector 18, Gurgaon

Employment Type: Full-time (Work from Office)

About the Role

We are seeking a Tableau Analyst with strong expertise in creating and managing dashboards to support business operations in a BPO environment. The ideal candidate should have hands-on experience in Tableau dashboard design, data visualization, and performance reporting to help business leaders make data-driven decisions.

Key Responsibilities

• Design, develop, and maintain interactive Tableau dashboards and reports for business and operations teams.
• Translate raw data into meaningful insights to improve process efficiency, sales, and customer experience.
• Work closely with operations, training, and management teams to understand reporting requirements.
• Perform data extraction, transformation, and analysis from multiple sources (CRM, Dialer, MIS, etc.).
• Ensure data accuracy, dashboard performance optimization, and timely delivery of reports.
• Automate recurring reports and ensure standardization across business units.
• Provide ad-hoc analysis support for business decision-making.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Statistics, Mathematics, Business Analytics, or related field.
• 13 years of experience as a Tableau Analyst / BI Analyst (preferably in a BPO/KPO setup).
• Strong expertise in Tableau dashboard creation, reporting, and visualization.
• Good knowledge of SQL and data handling.
• Understanding of BPO processes, KPIs, and operational metrics is a plus.
• Strong analytical, problem-solving, and communication skills.

Why Join Globiva?

• Work with a leading BPO company in Gurgaon.
• Exposure to cross-functional teams and large-scale data sets.
• Growth opportunities in Business Intelligence and Data Analytics domain.
• HR Supriya-9289327281