System Administrator

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Job Summary

The Application Support Analyst is responsible for providing technical support and maintenance for software applications. This role involves troubleshooting, user support, and system administration to ensure smooth operations. The position contributes to delivering effective software solutions, improving user experience, and supporting organizational growth.

Essential Job Responsibilities

• Provide technical support and maintenance for software applications.
• Troubleshoot and resolve application-related issues in a timely manner.
• Conduct needs analysis and contributes to the development of application solutions.
• Create and maintain application documentation and user guides.
• Manage and monitor application systems to ensure efficient performance.
• Deliver excellent customer service to users and stakeholders.
• Maintain accurate records of support activities and solutions provided.
• Collaborate with IT team members to improve support processes and optimize system use.

Education & Qualifications

• Masters or bachelors degree in computer science, Information Technology, degree in Computer Science or a related field.
• 35 years of experience in application support or a related role.
• Strong knowledge of application software support, SQL, troubleshooting, and system administration.
• Excellent analytical, communication, and collaboration skills.
• ITIL or equivalent application support certifications (Preferred).