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1.0 - 4.0 years
4 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Us At SentinelOne, were redefining cybersecurity by pushing the limits of whats possible?leveraging AI-powered, data-driven innovation to stay ahead of tomorrows threats From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do Were looking for passionate individuals who thrive in collaborative environments and are eager to drive impact If youre excited about solving complex challenges in bold, innovative ways, wed love to connect with you What are we looking for We are seeking a highly skilled and motivated Backline Support Engineer SentinelOne (Windows) to join our Endpoint Security team This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Windows environments As a backline engineer, you will serve as the final escalation point, working closely with frontline support, engineering, and product teams to ensure swift resolution of critical issues What will you do Key Responsibilities: Provide advanced technical support for SentinelOne agents installed on Windows endpoints Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems Collaborate with Level 1 & 2 support teams to handle escalated customer cases Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment Use scripting (PowerShell, Python, etc) to collect data or automate troubleshooting tasks Stay updated on product changes, Windows OS internals, and threat landscape trends Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints What skills and knowledge should you bring 8+ years in a technical support or backline engineering role, preferably in endpoint security or antivirus products Strong hands-on experience with SentinelOne on Windows platforms In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking Experience analysing agent logs, forensic artifacts, and endpoint telemetry Familiarity with EDR, AV, and endpoint hardening best practices Proficient in PowerShell scripting and basic automation tasks Knowledge of common malware behaviours, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus) Strong communication and collaboration skills; able to work under pressure with minimal supervision Experience using support tools like Splunk, Wireshark, Sysinternals Preferred Qualifications: Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Security Operations Analyst Associate CompTIA CySA+ (Cybersecurity Analyst) Certified Ethical Hacker (CEH) Why UsIndia version You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry Employee stock purchase program and RSU Numerous company-sponsored events including regular happy hours and team-building events Flexible Time Off Flexible Paid Sick Days Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Gym membership/sports gears by Cultfit Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching Private medical insurance plan for you and your family Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop Home-office-setup allowances (one time) and maintenance allowance Internet allowances Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance Above standard referral bonus as per policy LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics SentinelOne participates in the E-Verify Program for all U S based roles
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Your role as a Cyber Security Analyst requires 5-8 years of experience in the field, with expertise in various domains and tools such as Elasticsearch (ELK), Sqrrl, CrowdStrike, FireEye Mandiant HX, SOAR, Cloud Incident Response, Sysinternals, Sysmon, malware analysis tools like Cuckoo, Cisco Threat Grid, ThreatConnect, and Cyber Detection technologies including Advanced Threat Detection Tools, UEBA Tools, Network Packet Analysis, and Endpoint Protection. You should have hands-on experience in investigating Spam and Malware samples. As a candidate for this position, you should possess Mandatory hands-on experience in at least one of the mentioned Domains/Tools. Additionally, certifications such as CISSP, CCSP, GCIH, GCFA are preferred. Your responsibilities will include actively participating in the detection, analysis, and response to potential security threats while continuously monitoring and enhancing the organization's security posture. You will be expected to collaborate with cross-functional teams and stakeholders to ensure a robust cybersecurity framework. The ideal candidate should be detail-oriented, proactive, and possess excellent problem-solving skills. Strong communication and interpersonal abilities are essential for effectively liaising with internal and external stakeholders to mitigate potential security risks. If you meet the qualifications and have a genuine interest in cyber security, we encourage you to apply for this exciting opportunity. This is a highly rewarding role, based in Mumbai, exclusively for local candidates. The compensation package is competitive and in line with industry standards. Please ensure that your application includes all the required details mentioned in the job description to be considered for this role. We look forward to welcoming a skilled and dedicated professional to our dynamic team.,
Posted 1 month ago
6.0 - 9.0 years
0 Lacs
Pune
Hybrid
ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here youll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and thats why here your ideas elevate actions, and here youll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systemsthe ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more ZSs End User Service Deliver Teams are aligned with the companys business strategy and operating model, aiming to provide its nearly 15,000 employees and their clients the right tools and information for high performance. We focus on providing products, services, and a frictionless experience to ensure successful business outcomes. Endpoint Management Specialist The role of an Endpoint Management Specialist is a senior technical expert responsible for resolving complex issues related to Windows operating systems, endpoint management, and network connectivity. This role involves advanced diagnostics, proactive optimization, and automation to ensure high performance, security, and reliability across enterprise endpoints. Responsibilities Advanced Diagnostics and Troubleshooting Perform deep analysis and troubleshooting of Windows operating systems and applications using advanced diagnostic tools and utilities. Investigate and resolve escalated incidents related to system performance, stability, and security. Correlate system performance metrics with network telemetry to identify and resolve root causes of complex hybrid issues. Design, implement, and maintain automated device provisioning and policy management solutions. Manage application deployment, patch management, and configuration settings across all endpoints. Enforce security policies, compliance standards, and endpoint protection measures. Endpoint Network Troubleshooting Diagnose and resolve connectivity, latency, and performance issues on endpoints using standard network diagnostic tools. Validate network configurations and collaborate with other technical teams to resolve network-related issues. Analyze network interface metrics and monitor for anomalies, bandwidth congestion, or security threats. Performance Monitoring and Optimization Monitor and optimize the performance of Windows environments and network endpoints. Implement best practices for system tuning, resource utilization, and proactive maintenance. Documentation and Knowledge Sharing Create and maintain detailed technical documentation and runbooks. Mentor junior team members and provide training on advanced diagnostics and management practices. Collaboration and Leadership Work closely with cross-functional teams to drive continuous improvement and innovation. Lead complex projects and ensure adherence to established processes and standards. Required Experience and Skills: Expertise in Windows operating system diagnostics, performance monitoring, and troubleshooting. Strong experience with endpoint management solutions, automated device provisioning, and policy management. Proficiency in network protocol analysis and troubleshooting methodologies. Experience with network monitoring platforms and automated diagnostic scripts. Strong scripting skills for automation and customization. Proven ability to resolve high-level technical issues and perform root cause analysis. Excellent communication, documentation, and mentoring skills. Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 7+ years of experience in advanced Windows support, endpoint management, or related engineering roles. Relevant industry certifications are highly desirable. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
Posted 1 month ago
5 - 10 years
15 - 30 Lacs
Bengaluru
Work from Office
Manage Windows/Linux OS on Azure & VMware, configure Active Directory, monitor system health, ensure compliance, and automate OS deployments. Required Candidate profile Engineer skilled in OS management, Active Directory, cloud infrastructure, security protocols, and automation.
Posted 3 months ago
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