10 Support Operations Jobs

As a Tech Support Lead at Level AI in Noida, India, you will play a crucial role in revolutionizing the contact center industry with cutting-edge AI technology. Your primary responsibility will be to take ownership of technical support and help scale the support function by resolving customer tickets and leading a team of support engineers. Initially, you will be hands-on in resolving customer tickets during Pacific Standard Time (PST) business hours while developing deep expertise in product implementation, usage, and documenting patterns and processes. You will also serve as the primary escalation point for urgent technical issues and work towards automating processes using AI. As Level AI grows, your role will evolve into a full-time manager position where you will be responsible for hiring, onboarding, and training support engineers, as well as developing and implementing operational processes and playbooks. Collaboration with Product, Engineering, and Customer Delivery teams to escalate and resolve product-related issues will be essential. Key responsibilities include leading a technical support team, owning support metrics (CSAT, CES, SLA adherence, FRT, TTR), creating internal documentation and external knowledge base articles, and fostering a culture of accountability, ownership, and customer advocacy. You will transition out of ticket ownership over time as the team grows and matures. To qualify for this role, you should have at least 5 years of experience in technical support roles, preferably in SaaS or enterprise software, and 2+ years in a team lead or supervisor position. Strong troubleshooting skills in areas like APIs, cloud platforms, and log analysis are required, along with experience working with tools like Zendesk, Jira, Salesforce, or similar platforms. Excellent written and verbal communication skills, the ability to work independently, and comfort working PST hours are essential. Preferred qualifications include a Bachelor's degree in Computer Science, Engineering, or a related field, experience supporting enterprise or B2B clients, familiarity with SQL, scripting (Python/Bash), or log management tools, and ITIL certification or formal training in support operations. If you are a passionate individual who thrives in a startup environment, wants to shape the future of AI-driven customer experience, and grow into a senior leadership role, this is a unique opportunity to join Level AI and make a significant impact.,

The job involves ensuring security and safety by monitoring entry/exit points, screening bags if required, and ensuring the safety of guests and staff. You will be responsible for surveillance monitoring by keeping an eye on CCTV footage and reporting any suspicious activity. Additionally, you will manage crowd control by handling queues and crowd movement during peak hours or emergency situations. In the event of emergencies, you will assist in fire drills, evacuations, and follow safety protocols. Your role will also involve asset protection to prevent theft, damage to property, and ensure the security of cinema assets. You will be required to support operations by coordinating with the Duty Officer and other departments during emergencies or high footfall. This is a full-time, permanent position with benefits such as food provided, health insurance, leave encashment, paid time off, and provident fund. The work schedule will involve rotational shifts, and there is a performance bonus offered. The work location is in person. (Note: The job description has been paraphrased and formatted for clarity and coherence.),

You will be working as a Tech Support Lead at Level AI's office in Noida, India. In this role, you will be responsible for overseeing technical support operations and contributing to the growth of the support team. Initially, you will handle customer tickets directly and later transition into a managerial position where you will lead and develop a team of support engineers. Your primary responsibilities will include automating processes using AI, gaining in-depth knowledge of product implementation, resolving complex customer support tickets during PST business hours, and documenting patterns and processes. You will also act as the main escalation point for urgent technical issues, build and expand the technical support team in Noida, and lead the hiring, onboarding, and training processes for support engineers. Additionally, you will be involved in developing operational processes, collaborating with cross-functional teams, and monitoring key support metrics to drive continuous improvement. To be successful in this role, you should have at least 5 years of experience in technical support roles within the SaaS or enterprise software industry, with a minimum of 2 years in a leadership position. Strong troubleshooting skills in areas such as APIs, cloud platforms, and log analysis are essential, along with proficiency in tools like Zendesk, Jira, or Salesforce. Excellent communication skills, the ability to work independently, and manage a globally distributed team are also required. Additionally, a Bachelor's degree in Computer Science or a related field, experience supporting enterprise clients, and familiarity with SQL, scripting languages, or ITIL certification are preferred qualifications. If you are someone who enjoys working in a dynamic startup environment, is ready to take on challenges, and aspires to grow into a senior leadership role, this opportunity at Level AI could be the perfect fit for you. Join us in shaping the future of AI-driven customer experience and be part of a team that is revolutionizing the contact center industry.,

Answering telephone calls in a professional manner following company policy; directing visitors in accordance with local specified procedures; performing security and safety-related duties as defined locally; taking and relaying accurate and timely messages as required; maintaining a current telephone listing; performing all related administrative activities; may be supporting the operations by providing contingency cover as required; admin and support, billing. Responsible for the completion of tasks, sub-processes or processes to deadline under guidance. Ensures accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and, where clear procedures exist, may resolve directly; otherwise will escalate to more senior team members. Requires strong written and verbal communication skills, interpersonal skills, Microsoft Office and PC skills, team working skills, accuracy, and attention to detail. Language proficiency in English is essential. FedEx was built on a philosophy that puts people first, one taken seriously. An equal opportunity/affirmative action employer committed to a diverse, equitable, and inclusive workforce that enforces fair treatment and provides growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx is one of the world's largest express transportation companies and consistently selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. FedEx delivers for its customers every day with transportation and business solutions, serving more than 220 countries and territories globally. The outstanding team of FedEx team members makes this global network possible, tasked with ensuring every FedEx experience is outstanding. The People-Service-Profit philosophy (P-S-P) governs every FedEx decision, policy, or activity. FedEx takes care of its people, who, in turn, deliver impeccable service demanded by customers, resulting in the profitability necessary to secure the future. Profits are reinvested back into the business, and in our people, closing the circle and maintaining our success in the industry. The work environment encourages team members to be innovative in delivering the highest quality of service to customers, valuing their contributions to the company. The FedEx culture and values have been a cornerstone of success and growth since the early 1970s. Our unique culture, intentionally brought to life through behaviors, actions, and activities worldwide, sets us apart in the global marketplace.,

As a Rockstar Cloud Delivery Executive, you will have the opportunity to lead an elite squad of cloud consultants and technical architects in driving massive digital transformation across global markets, specifically the US and Europe. Your role will involve masterminding end-to-end enterprise cloud implementation strategies that redefine cloud performance, cost optimization, and user experience. You will be responsible for architecting game-changing deployment plans that maximize business ROI, accelerate technology adoption, and transform complex cloud ecosystems through cutting-edge architectural insights. In this Cloud Transformation Leadership Role, you will orchestrate support operations by translating customer needs into breakthrough product innovations. Your key performance mandate will include rapid, strategic cloud solution deployment, enterprise-grade architectural optimization, and ensuring customer success through technical excellence. As a visionary cloud transformation leader and strategic problem solver, you will be expected to possess a technical architect with a business acceleration mindset. The ideal candidate for this position will be a disruptive and visionary leader with over 10 years of experience in leading customer delivery and implementation teams, with a minimum of 3 years in a leadership role. You should have proficiency in at least one public cloud platform such as AWS, Azure, or GCP and a proven track record of delivering complex projects and deploying solutions for large enterprise customers, particularly in the US market. Additionally, experience in building processes, setting up teams, and driving operational efficiency is required. Excellent interpersonal and organizational skills, along with strong customer relationship, communication, and presentation abilities, are essential for managing multiple high-priority tasks simultaneously. If you are looking to unleash your potential with sky-high growth, radical autonomy, and ESOPs that could turn your future into a financial rocket ship, we invite you to connect with us by writing to rajeshwari.vh@careerxperts.com. Join our team of visionary tech pioneers who are disrupting global cloud infrastructure paradigms and redefine enterprise innovation through cutting-edge data science and workflow automation technologies. Disrupt, deliver, and dominate in this exciting Cloud Delivery Executive role!,

Job Title: Customer Experience Lead Location: New Delhi Company: Zoop Web Services Private Limited About Us: Zoop is one of Indias fastest-growing train food delivery platforms, committed to revolutionising the way people order their favourite meals during train travel. We are looking for a passionate and strategic team member to enhance user satisfaction and drive long-term customer loyalty. Key Responsibilities: Build and maintain key customer metrics (NPS, CSAT, retention rates) and report progress to leadership. Develop and implement a customer experience strategy to improve satisfaction, retention, and engagement. Lead and scale a high-performing CX team, including customer support, quality assurance, and escalation management. Design and refine customer journey touchpoints to ensure a seamless ordering and delivery experience. Monitor and analyse customer feedback to identify pain points and implement data-driven improvements. Collaborate with product, operations, and marketing teams to enhance overall user experience (UX/UI). Implement and optimize AI-powered support solutions such as chatbots and automated ticketing. Handle escalations and work with delivery partners, restaurants, and customers to resolve issues efficiently. Ensure compliance with company policies and industry best practices in customer service. Who You Are: 6+ years of experience in customer experience, customer success, or support operations, preferably in food tech, e-commerce, or related industries. Proven track record of leading CX teams and improving customer satisfaction. Strong understanding of customer behaviour analytics and CX tools Experience working with AI-driven customer support solutions is a plus. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a fast-paced, high-growth startup environment. Ready to lead the future of customer experience in train food delivery Apply now!,

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, and product management to ensure that customer needs and concerns are effectively communicated and addressed Roles & responsibilities Develop and implement customer support strategies to ensure excellent customer satisfaction Lead, mentor, and manage the customer support team Ensure that customer inquiries, concerns, and issues are addressed in a timely and efficient manner Analyze customer feedback and implement improvements to our customer support processes and procedures Collaborate with cross-functional teams to identify and address customer needs and concerns Create and maintain a knowledge base of common customer issues and resolutions Develop and maintain customer support metrics and reporting to measure customer satisfaction and team performance Build and maintain relationships with clients and stakeholders Continuously improve customer support processes and methodologies Identify and pursue business development opportunities Provide leadership and guidance to the customer support team Evaluate customer support team performance and make recommendations for improvements Ensure customer support best practices are followed and documented What will qualify you for this role?: To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. 12+ years of experience in customer support, with at least 5+ years in a leadership role Bachelor's degree in a related field, or equivalent experience Strong knowledge of customer support processes and methodologies Experience in leading and managing customer support teams Excellent communication and leadership skills Strong problem-solving and decision-making skills Proven track record of delivering excellent customer service and satisfaction Experience in building and maintaining client and stakeholder relationships Strong business acumen and ability to identify business development opportunities

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and support. Monitor and report on the effectiveness of support operations. Drive continuous improvement in support processes and systems. Key Deliverables: Successful implementation of support frameworks and processes. High stakeholder satisfaction and engagement. Efficient resolution of support issues and escalations. Regular reports on support operations and their impact. Key Functional and Operational Skills: Strong leadership and team management skills. Excellent stakeholder management and communication skills. In-depth knowledge of ERP/HCM support operations. Proficiency in Oracle Fusion or SuccessFactors HCM. Strategic thinking and problem-solving abilities. Ability to work in a fast-paced, dynamic environment. Education Qualifications: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Advanced degrees such as an MBA or a Masters in Information Systems can be advantageous

Responsibilities: - Manage the day-to-day Patient Care Services (In- Patient, Out- Patient). - Answering phones and responding to client requests and inquiries. - Managing and updating company databases. - Assist in staff training and development activities, provide timely responses and resolutions to employee concerns - Maintaining financial, employee, and client records. - To motivate team members for the smooth functioning of the department.. - Provide an effective communication link between patient and medical staff. - Managing the maintenance of office and facility equipment. - To review and analyze the patient Feedbacks & suggest necessary Corrective & preventive Actions to the Committee/ Director, so as to achieve optimum level of patient Satisfaction. - Coordinating with vendors to ensure that materials are delivered on time and in good condition for use in production - Developing new methods for improving operational efficiency by studying best practices in other industries - Performing other duties as assigned. Requirements : - Degree in business administration, facility management, or a related field preferred. - 3+ years of experience as an operations administrator or in a similar position. - Strong organizational and administrative skills. - Excellent communication skills, both written and verbal. - Proficiency in Microsoft Office and data management software. - Detail-oriented with strong analytical and problem-solving skills.