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2 Support Manager Jobs

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6.0 - 10.0 years

13 - 15 Lacs

Bengaluru

Work from Office

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Manager Support Principal responsibilities Provide Business Management support & change delivery initiatives (for instance planning, performance analysis) delivered in all areas of responsibility Support coordination of Business Management and migration/offshoring support activities across Chief Operating Officer/Commercial Execution team Participate in meetings and escalate any issues/Challenges in a timely manner and propose solutions where required Successful delivery of considerable optimization & efficiency gain project undertaken Timely completion of planned activities without any delay attributable to functions Ensure all processed region specific tasks and reports are accurate and shared as per agreed timelines Observe/Analyze areas of improvement and suggest corrective action whenever applicable Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service Nil evidence of breaches towards the bank s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations Requirements Educated to graduate level (or equivalent level of experience) Strong Excel (particularly large data sets / modelling) and high-quality visual report production Prior Business Management & Experience of producing high quality reporting to tight deadlines Stakeholder Management ability to engage and build effective relationships with team and stakeholders Excellent written and interpersonal communication skills and ability to communicate with diverse audiences Ability to work alone, independently drive initiatives or as part of a team, as required Analytical analysis, data mining and scenario modelling experience Effective presentation, interpersonal, negotiation, communication, and analytical skills The Role Holder will communicate regularly with various offices globally and all levels of seniority including all the product specialist teams. The jobholder will be required to support the management of programmes/projects and governance forums, representing his/her team as appropriate. Understanding of financial reporting aspects and moderate level knowledge of all investment, banking, insurance and credit products You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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5.0 - 10.0 years

7 - 10 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

Lead end-to-end product support for global enterprise clients, manage support team, handle escalations, ensure SLA compliance, analyze trends, improve service quality and support UATs and product releases for smooth operations Required Candidate profile 6–10 yrs of experience in enterprise software/SaaS support with team handling. Strong in cloud, APIs, DBs, integrations Excellent in analysis, issue resolution, communication, and client management. Perks and benefits PF Mediclaim Gratuity Performance Bonus

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