Support Executive

Full job description:-

Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

Roles & Responsibilities:-

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Document customer interactions and resolutions accurately in the ticketing system.
• Collaborate with the development team to identify and resolve complex technical issues.
• Conduct software testing and provide feedback to the development team.
• Assist in the creation and maintenance of knowledge base articles and user guides.
• Stay up-to-date with the latest software updates and enhancements.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Work Location: In person