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Senior Manager - Operations GlowTouch Technologies

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Senior Manager of Operations at unifyCX in Mangalore, you will play a pivotal role in overseeing customer service and technical support operations. Your primary responsibilities will include leading end-to-end operations for tech support and customer service, ensuring service levels across all support channels meet defined SLA targets, and driving initiatives to enhance customer satisfaction metrics such as CSAT, FCR, and AHT. Your role will involve implementing and optimizing SOPs, workflows, and escalation protocols to ensure efficient resolution of customer queries. Additionally, you will collaborate with cross-functional teams to gather insights from customer interactions and drive ...

Posted 4 weeks ago

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