Work from Office
Full Time
HRSD
• Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge Management best practices and design • Experience designing and/or implementing an HR Shared Services center • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM • Must have hands on standard CSM process implementation • ServiceNow in depth Process knowledge (CSM Process, integrations etc.) • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM • Working experience with FSM application on Work Order management, scheduling and dispatch • Configuring Field Agent activities ( Mobile & Desktop) • Configuring Field Service Business Process, Assignment, and Add-ons • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording • Integrations with Applications and Data Sources. Process Integrations • Good Knowledge on Field Service Industry good practice
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