Service Coordinator

Job Description: Service Coordinator (Education Sector) Location: Ghaziabad Position Summary The Service Coordinator in the education sector is responsible for facilitating effective communication between parents and the educational institution, ensuring a seamless counseling experience for prospective students and their families. This role involves coordinating and assigning candidates, addressing inquiries, and supporting the overall enrollment process. Key Responsibilities 1. Counseling and Support Engage with Parents: Provide information and guidance to parents regarding educational programs and services. Address queries and concerns through in-person meetings, phone calls, and emails. Conduct Assessments: Assess the needs and preferences of families to recommend suitable educational pathways for their children. 2. Coordination and Administration Candidate Assignment: Coordinate the assignment of candidates to appropriate educational programs based on their needs and interests. Maintain a database of candidates and track their progress through the enrollment process. Schedule Appointments: Organize and manage counseling sessions and meetings with parents and prospective students. Ensure that all appointments are well-coordinated and that all relevant materials are prepared in advance. 3. Collaboration Work with Educational Staff: Collaborate with teachers, administrators, and counselors to align services with student needs. Communicate any specific requirements or concerns raised by parents to the appropriate educational personnel. 4. Documentation and Reporting Maintain Records: Keep accurate records of counseling sessions, communications with parents, and candidate assignments. Generate reports on enrollment statistics and feedback for management. 5. Continuous Improvement Feedback Collection: Gather feedback from parents and candidates to improve counseling services and educational offerings. Participate in training and professional development to enhance counseling skills and knowledge. Qualifications Education: Bachelor’s degree in Education, Psychology, Social Work, or a related field. Master’s degree preferred. Experience: Previous experience in counseling, educational coordination, or customer service, preferably within the education sector. Skills: Strong communication and interpersonal skills. Ability to build rapport with parents and students. Organizational and multitasking abilities. Proficiency in Microsoft Office Suite and experience with CRM software. Key Competencies Empathy: Ability to understand and relate to the concerns of parents and students. Problem-Solving: Proactive in identifying issues and finding effective solutions. Team Player: Ability to collaborate effectively with colleagues and educational staff. Work Environment This position will be based in Ghaziabad, requiring occasional travel to local schools and events as necessary. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person