Senior Technical Writer

As a Technical Writer, you will also play a key role in developing instructional documentation and managing projects across Consilio systems. You will be collaborating with cross-functional teams to understand their needs in developing and maintaining documentation that meets established Consilio quality metrics. In addition you will maintain a library of documentation and cataloging it for internal and/or external use.

• Develop instructional documentation for multiple projects while managing project plans and schedule. Assist in planning, scheduling, and tracking documentation work to meet dates and client deliverables.
• Work with SMEs to create instructions for various software processes.
• Manage documentation projects effectively to meet deadlines and quality standards.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
• Work with Consilio subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Consilio quality metrics.
• Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing processes.
• Proactively escalate project issues, roadblocks, and scope changes as they occur.
• Practice established documentation development and maintenance practices as set forth in the Consilio Corporate Communications Style Guide.
• Provide editing support for various types of documents, as requested.
• Maintain a library of documentation, cataloging it for internal and/or external use.
• Research changes to documentation and update existing documents, as required.
• Solicit feedback for measuring documentation effectiveness.
• Perform peer reviews to ensure Consilio documentation is accurate, relevant, concise, easy to use, and conforms to the style guide, writing standards, and Consilio quality metrics.

Requirements

• Need 6 to 12 Yrs of Software Technical Writing experience.
• 3+ years of experience in API Documentation/B2B Documention/System Integration Documentation
• Ability to interpret SQL queries and database structures, collaborate within Agile development environments, and understand data flow between systems in order to produce clear, accurate, and user-focused technical documentation.
• Writing and editing
• Document information to effectively communicate it to customers, technical staff, managers, executives, sales, and marketing teams.
• Restructure information for a better approach to problems or tasks.
• Break down complex information into accessible concepts appropriate to the audience.
• Represent information in visual/graphical forms that augment textual descriptions.
• Fluency in common Microsoft Office software (mainly Word).
• Ability to pay attention to details.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to multi-task and be a self-starter.
• Thorough knowledge of the English language including grammar, spelling, and usage