Senior AWS Lex Bot Developer

Senior AWS Lex Developer

Responsibilities

• Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels.
• Conduct requirement gathering sessions with clients and translate functional needs into technical specifications.
• Design conversation flows, intents, slots, and fulfillment logic in alignment with user journey goals.
• Integrate bots with AWS Lambda, Amazon Connect, DynamoDB, and external APIs for dynamic response generation.
• Ensure bot performance optimization, error handling, and continuous improvement using analytics and user feedback.
• Collaborate with business and technical teams to ensure seamless integration with contact center systems, CRM tools, and enterprise applications.
• Support UAT, documentation, deployment, and post-go-live enhancements.
• Mentor junior developers and ensure adherence to best practices in bot design, security, and compliance.
• Contribute to solution architecture discussions, effort estimation, and project planning.

Qualifications

• Strong hands-on experience with AWS Lex (V1/V2) for chatbot and voice bot development.
• Proven expertise in skill bot design and modular architecture for multi-intent handling.
• Proficiency in AWS Lambda, API Gateway, DynamoDB, CloudWatch, and S3.
• Experience in requirement gathering, business analysis, and documentation of conversational solutions.
• Knowledge of Amazon Connect integration for IVR or contact center automation.
• Strong understanding of Natural Language Understanding (NLU) concepts and intent optimization.
• Hands-on programming experience in Python or Node.js for backend and fulfillment logic.
• Excellent communication, client interaction, and analytical skills.
• AWS Certified Developer or AWS Machine Learning Specialty certification preferred.

We offer:

• Culture of Relentless Performance

  : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 

• Competitive Pay and Benefits

  : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 

• Work From Anywhere Culture

  : make the most of the flexibility that comes with remote work. 

• Growth Mindset

  : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 

• Global Impact

  : collaborate on impactful projects for top global clients and shape the future of industries. 

• Welcoming Multicultural Environment

  : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 

• Social Sustainability Values

  : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.