10.0 - 14.0 years

0 Lacs

karnataka

On-site

As a Senior Operations Lead in Customer Support, you will be responsible for overseeing chat-based and voice/call support operations, including vendor-managed call centers. Your role will involve leading day-to-day operations, building and scaling support functions, defining key performance metrics, and collaborating with internal and external teams to ensure high-quality service delivery. Your key responsibilities will include managing support operations with a focus on quality, speed, and resolution, partnering with vendors to align on SLAs and performance metrics, hiring and mentoring support teams, and working cross-functionally to address systemic issues and improve customer experiences...

Posted 2 months ago

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Support Manager, India Head Notion

12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

You will be joining a team at Notion that is dedicated to enabling every individual, team, and organization to customize their software to address any challenge. The company is focused on empowering users to modify the software they use daily through innovation, design, and skillful execution. Since its inception in 2016, Notion has attracted a diverse customer base including notable names like OpenAI, Toyota, Figma, and Ramp. As the company experiences rapid growth, they are seeking talented individuals to join their team. Notion values diversity and creativity, striving to build a workforce as varied and imaginative as the global community it serves. In the role of Support Manager, India H...

Posted 2 months ago

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Manager, Business Insights Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

As the Manager, Business Insights, you will play a crucial role in the Business Insights team, ensuring that Services can make data-driven decisions and operate effectively and efficiently. Your responsibilities will include partnering with leadership across various functions such as Sales, Delivery, Product, and others to enhance strategic decision-making through facts and data. You will be tasked with diagnosing strategic gaps and opportunities within the operations of a function and identifying corrective measures. Your experience in building data-driven infrastructure, configuring systems, managing data storage, and utilizing BI platforms will be essential in driving productivity enhance...

Posted 2 months ago

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Business Insights Manager Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

The Manager, Business Insights plays a crucial role in the Business Insights team, ensuring that all Services can effectively make data-driven decisions and operate efficiently. As the Manager, Business Insights, you will collaborate with leadership across Sales, Delivery, Product, and other functions to enhance strategic decision-making through the use of facts and data. Your passion lies in identifying strategic gaps and opportunities within operational functions and determining corrective measures. Your expertise includes building data-driven infrastructure, configuring systems, managing data storage, and utilizing BI platforms. Additionally, you have a track record of driving productivit...

Posted 3 months ago

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