6 Salesforce Analytics Jobs

At FourKites, you will have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile, and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity. We are looking for a data analyst to support business intelligence and analytics efforts throughout our organization and identify opportunities for improvements through data-driven decision making. As a part of our Customer Operations team operating in the US Central time zone, you will work cross-functionally with sales, product, operations, and engineering. Your responsibilities will include data mining using state-of-the-art methods, extending the company's data with third-party sources of information when needed, enhancing data collection procedures, processing, cleansing, and verifying the integrity of data for analysis, conducting ad-hoc analysis, creating automated anomaly detection systems, and presenting results & insights clearly. You will also be responsible for establishing performance baselines, building dashboards, transforming data using SQL/Python Programming and Salesforce plugins, analyzing performance metrics in terms of revenue, cost, and service, and providing guidance to the leadership team based on data-driven conclusions and recommendations to drive customer retention and growth. As the ideal candidate, you will hold a Bachelor's degree in Mathematics, Business, Economics, or related fields, preferably with a Master's degree in Data Analytics or a related field. You should have at least 5 years of related work experience in data analytics, sales operations, management consulting, or supply chain management area. Strong analytical, problem-solving, and quantitative analysis skills using structured and unstructured data are required. Proficiency in SQL, Python/R, data visualization tools like Tableau, Salesforce Analytics Cloud (Einstein Analytics), and knowledge of Microsoft Azure or AWS, Salesforce, Jira, and Confluence are essential. You should possess strong written and verbal communication skills, planning, project management, organizational skills, and high attention to quality and detail. At FourKites, we are the leader in AI-driven supply chain transformation for global enterprises and pioneers of real-time visibility. We turn supply chain data into automated action through our Intelligent Control Tower, which breaks down enterprise silos and creates a real-time digital twin of orders, shipments, inventory, and assets. Our platform enables companies to prevent disruptions, automate routine tasks, and optimize performance across the entire supply chain. In addition to a challenging and rewarding work environment, we offer benefits including medical benefits starting on the first day of employment, generous PTO days (including Sick, Casual, Earned, and recharge days), home office setups, technology reimbursement, lifestyle & family benefits, annual swags, ongoing learning & development opportunities, and more. Join us at FourKites and be a part of transforming the supply chain industry with cutting-edge technology and innovation.,

The Data Technical Consultant is an expert in technical and functional aspects of customer and partner engagements, leading to successful data management project delivery. As a Data Architect, you play a critical role in setting customers up for success by shaping and executing projects in the Salesforce data space. Your expertise in data management solutions ensures project success. With over 6 years of experience in complex data projects, including migrations, integrations, data architecture, and governance, you have the ability to translate high-level requirements into solutions without detailed specifications. Your proficiency with ETL tools such as SSIS, Boomi, or Informatica Power Centre, along with skills in Data Quality, Data Security, and Data Governance, sets you apart as a technology leader. You are adept at PL/SQL query writing, have a strong relational database background, and possess basic understanding of DBamp. Experience with tools like SF Data Loader, SOQL, and BI tools such as Tableau and Qlik is valuable. Knowledge in master data management, Salesforce.com, enterprise analytics, big data platforms, and CRM is preferred. Responsibilities include eliciting data requirements, data modeling, providing data governance leadership, conducting data audits and analysis, developing ETL processes, and driving technology architecture solutions. You will lead projects, mentor team members, and collaborate with cross-functional teams to deliver features. At the team level, you support career development, mentor team members, guide new hires, and motivate the team. You collaborate with clients, resolve technical dependencies, and drive common vision and capabilities across teams. Your role involves delivering Salesforce.com projects, participating in guilds, and ensuring alignment with company objectives. Other requirements include maintaining positive client relationships, adapting to challenging environments and timelines, willingness to learn new technologies, and strong communication and presentation skills. The ability to manage multiple projects, assess technical impacts, and provide constructive feedback is essential. Certification requirements include Salesforce Certified Administrator (201) and Salesforce Certified Sales Cloud Consultant or Service Cloud Consultant certifications.,

You will be working as a Salesforce Marketing Cloud Developer with a minimum of 2 years of experience. The role requires candidates with a B.tech, M.tech, MSc.IT, BSc.IT, BCA, MCA, or PGDCA qualification on a full-time basis with a negotiable salary that is best in the industry. As an Associate to Project, you will be responsible for upgrading your knowledge with each release and following best industry practices and standards while providing IT solutions. Additionally, you will need to perform software unit tests before delivering them to users. To excel in this role, you must hold Salesforce Developer, Admin, and Sales or Service Cloud Certifications, along with a Salesforce Advanced Administrator certification. A good understanding of Salesforce governor limits, integration patterns, and strong experience in Salesforce.com application development (Apex, Visualforce, Salesforce Lightning, and Web Services Integration) is required. You should also have a strong grasp of Javascript frameworks (e.g. React JS, Angular JS) and proven experience in Salesforce integration, working with sales, service, and community clouds. Proficiency in Salesforce Application Development, Reporting, and Analytics, as well as experience with Email Studio, Contact Builder, Ad Studio, Automation Studio, Content Builder, and implementations using SalesForce Marketing Cloud and its properties, is essential. You should also be well-versed in Personalization Builder, Journey Builder, Mobile Connect, Ampscript, Custom Preference Centers, SQL, SFMC Rest API, SFMC SOAP API, Javascript, and AJAX. This is a full-time position located in Chandigarh, Gurugram, or Surat.,

As a Senior Analyst, Business Analytics, you will play a crucial role in data management and reporting processes. Your expertise will be instrumental in streamlining and optimizing operations for global tech companies, particularly in finance systems and executive reporting. Your key responsibilities will include collaborating with business applications to enhance critical revenue reporting processes, project managing finance initiatives to automate and scale systems, identifying areas for improvement, and implementing effective solutions. You will be tasked with providing innovative solutions to data and business challenges, researching and leveraging third-party tools, and ensuring the efficiency and effectiveness of processes and systems through ongoing monitoring. To excel in this role, you should be an independent and self-motivated individual with exceptional problem-solving skills. Your attention to detail and organizational abilities will be essential for conducting root cause analysis and maintaining data integrity. Additionally, your strong communication skills, integrity, and ability to work with sensitive information will be highly valued. Ideal candidates should hold a Bachelor's degree in Finance or equivalent and have a minimum of 7 years of experience in data management, analytics, and reporting. Experience with tools such as Power BI, Tableau, or Salesforce Analytics will be beneficial, along with basic knowledge of SQL or a willingness to learn. Prior experience working with global teams and publicly-traded software companies, as well as proficiency in Excel and Salesforce, will be advantageous for this role. If you are a proactive and detail-oriented professional with a passion for optimizing processes and systems, we encourage you to apply for this exciting opportunity to contribute to our dynamic team.,

Location : Bengaluru, India Reports To: Chief Customer Officer (CCO) Experience: 12-15+ years in customer success, customer support, or customer operations in B2B SaaS or enterprise tech environments About Exotel Exotel is one of Asia's largest and most trusted customer engagement platforms. From voice to SMS, WhatsApp to AI-led contact center intelligence, we help businesses deliver seamless, secure, and scalable conversations with their customers. As we grow, our focus remains on customer centricity, operational excellence, and smart automation to power the next generation of experiences. Role Overview We are seeking a strategic and execution-oriented Head of Customer Operations to lead the next phase of operational excellence at Exotel. This role will be central to driving Voice of Customer (VoC) programs, building scalable processes, leveraging AI and automation, and delivering predictable outcomes across the customer journey. You will work cross-functionally with Product, Technology, Growth, Customer Success, Delivery, and Support teams to build a tightly connected operating rhythm and ensure customer impact is front and center across the organization. Key Responsibilities 1. Champion Customer Centricity & Voice of the Customer Institutionalize structured VoC programs (NPS, CSAT, churn signals, journey pain points) across internal and cross-functional teams. Implement and leverage AI-driven sentiment analysis and conversation intelligence to identify systemic issues and opportunities. Drive closed-loop feedback mechanisms in collaboration with Product and Tech. 2. Build and Streamline Scalable Processes Audit and optimize core workflows across onboarding, support, renewals, and lifecycle management. Drive workflow automation, knowledge management, and intelligent escalation frameworks to reduce manual load and ensure consistency. Ensure documentation, SOPs, and training materials are up-to-date and aligned with team needs. 3. Define and Operationalize Metrics Set up input/leading indicators such as Time to Value (TTV), FCR, CSAT, SLA adherence, and proactive health signals. Build live dashboards and executive summaries that offer predictive insights into operational performance. Institutionalize a rhythm of business reviews across teams to track metrics, align priorities, and course-correct rapidly. 4. Leverage AI, Tools & Systems Work with Technology and Product teams to embed AI capabilities into onboarding, support, customer health and lifecycle management processes and systems. Evaluate tooling for efficiency (e.g., Salesforce, analytics layers) and ensure alignment across functions. Drive adoption of AI copilots, self-serve analytics, and process bots to improve responsiveness and reduce human error. 5. Lead Cross-functional Alignment Partner with Growth and Customer Success to align operational capacity with business pipeline and strategic accounts. Drive initiatives that unify team efforts around customer needs, revenue impact, and service delivery. 6. Deliver Strategic Projects Own and drive projects end-to-end from problem-statement to solution testing to scaling Partner with the Executive Team on customer-centric projects Actively takes an outside-in and external market view to steer projects What You Bring 10+ years experience with a blend of strategy, customer operations / experience / support with strong exposure to B2B SaaS environments. Demonstrated ability to build processes and implement tools, while simultaneously scale processes and systems in high-growth settings. Familiarity with AI use cases in customer operations-sentiment analysis, automation, predictive analytics. Strong data and program management skills, with experience in building operational dashboards and governance cadences. A strategic thinker who can zoom into details and zoom out to drive business impact. Why Exotel Be part of a mission-driven, customer-obsessed company trusted by the biggest names in business. Build future-ready operations at scale using a mix of tech, process excellence, and AI innovation. Collaborate with a passionate leadership team focused on long-term impact, continuous learning, and high ownership.

We seek a Tableau and Salesforce Analytics Analyst for Senior level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era. Location - Bangalore/Pune/Indore/ Ahmedabad/Hyderabad What will help you succeed: CRM Analytics administration Data analysis Salesforce Analytics Query Language (SAQL) Einstein Discovery Statistical analysis.