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12.0 - 14.0 years
0 Lacs
chennai, tamil nadu, india
On-site
Hi, We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same: Job Description: Exp level - 12years+ Work Model - WFO Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring). Design and execute QA audits; analyze trends and recommend improvements. Manage a QTL and QAs and drive their performance Deliver actionable feedback and coaching to agents and team leaders on quality and compliance. Partner with operations, training, and workforce management teams ...
Posted 1 week ago
2.0 - 4.0 years
0 Lacs
visakhapatnam, andhra pradesh, india
On-site
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber! About The Role ...
Posted 4 weeks ago
10.0 - 14.0 years
0 Lacs
andhra pradesh
On-site
As an experienced QA Lead with over 10 years of experience in quality management, documentation review, and process compliance, your role will involve ensuring that all project deliverables, process documents, and quality records meet internal and external standards. You will focus on document verification, audit readiness, and process adherence rather than active test execution. - Review, verify, and approve all project-related documentation (SOPs, policies, technical documents, test plans, release notes, etc.) for completeness, accuracy, and compliance. - Maintain and control all QA-related documentation and ensure version control across teams. - Conduct internal audits and quality checks ...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Quality Manager in the Contact Centre, you will be responsible for overseeing and driving the quality program to ensure consistent, high-quality customer experiences. Your role will involve developing, implementing, and maintaining quality assurance policies, procedures, and standards for all call center operations. You will also be monitoring, evaluating, and reporting on agent-customer interactions using various performance metrics such as CSAT, FCR, AHT, NPS, and QA scoring. Key Responsibilities: - Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. - Monitor, evaluate, and report on agent-customer interactions u...
Posted 2 months ago
5.0 - 10.0 years
5 - 6 Lacs
Chennai
Work from Office
Focus on CUSTOMER COMPLAINTS HANDLING, WARRANTY ANALYSIS, FIELD FAILURE ANALYSIS, CONDUCT ROOT CAUSE ANALYSIS, QA INTERFACE FOR CUSTOMERS, CAPA using 8D, 5 WHYs, FISHBONE DIAGRAMS, MONITOR CUSTOMER RETURN DATA, DRIVER CONTINUOUS IMPROVEMENTS etc Required Candidate profile Only BE EEE/ECE 5+yrs exp with into QA with ELECTRONICS/ELECTRICAL/EMS/AUTO Electronics unit 2+yrs into CUSTOMER QA must Exp in PCB ASSEMBLY, BLDC MOTORS, BLDC CONTROLLERS, 8D, FMEA, PPAP, APQP, MSA Perks and benefits Excellent Perks. Call Singaraj @ 97897 94540 now
Posted 4 months ago
6.0 - 11.0 years
12 - 15 Lacs
Chennai
Work from Office
Lead QMS / SYSTEM QUALITY handling QA INTERNAL AUDITS, TIMELY NON-CONFIRMANCE CLOSURE, SUPPORT CUSTOMER AUDITS, TL9000, ISO 14001, ISO 45001, ISO 10002, 5S AUDITS, QA TRAINING, MONTHLY QA MIS, CPR SURVEILLANCE AUDIT, EIL CERTIFICATION, RoHS REGULATIN Required Candidate profile BE 8+yrs exp into QA handling QMS & strong exp QA AUDITS, QA CERTIFICATION, TL9000, ISO 14001, ISO 45001, ISO 10002, 5S AUDITS, QA TRAINING, RoHS, OCP OPRICAL FIBER CABLE exp must Relocate to CHENNAI Perks and benefits Excellent Perks. Call Singaraj @ 97897 94540 now
Posted 4 months ago
3.0 - 8.0 years
5 - 7 Lacs
Tada, Sri City, Chennai
Work from Office
Focus on QMS IMPLEMENTATION, QUALITY MANUALS, PLANT INTERNAL AUDIT SYSTEM, conduct QUALITY SYSTEM AUDITS, QMS TRAINING, CONTINUOUS IMPROVEMENT INITIATIVES, EXTERNAL AUDIT COORDINATION, MR ACTIVITIES, Plan SOPs, QA CERTIFICATIONS, OEMs HNANDLING etc Required Candidate profile BE 5+yrs exp into QMS/ SYSTEM QUALITY with EMS/AUTO/ENGG Unit with strong exp in ISO, IATF, APQP, PPAP, FMEA, QA AUDITS, MR TASKS, ACCREDITATIONS, INTERNAL QA AUDITS, SIX SIGMA, LEAN et Work at TADA Perks and benefits Excellent perks. Send CV to cv.ch1@adonisstaff.in
Posted 5 months ago
5.0 - 8.0 years
5 - 7 Lacs
Palwal
Work from Office
1. Quality Management System (QMS) Implementation - Develop, implement, and maintain the companys QMS in compliance with ISO Standards - Conduct internal audits to ensure adherence to QMS procedures. 2. Documentation & Control - Review and approve supplier/vendor QA documents. - Ensure traceability and documentation of materials, welding activities, NDT reports, and inspection logs. 3. Supplier & Vendor Evaluation - Conduct QA audits and assessments of vendors, subcontractors, and suppliers. - Review and verify vendor quality documents, manufacturing records, and material test certificates (MTCs). - Ensure all bought-out items comply with technical and quality standards. 4. Compliance & Code...
Posted 6 months ago
5.0 - 10.0 years
8 - 10 Lacs
Oragadam, Sriperumbudur, Chennai
Work from Office
Enhance customer satisfaction Deliver zero defect products to customer Perform diagnosis, troubleshooting analysis and RCCA using quality tools & statistical techniques Reduce scrap Validate quality objectives and results QA audits QMS - IATF & ISO Required Candidate profile Only BE 5+yrs exp with EMS/AUTO Electronics into CUSTOMER QAILUTY handling OEM CUSTOMERS, WARRANTY ANALYSIS, QA AUDITS, PERFORM QA ISSUES DIAGNOSIS etc Strong exp with Electronics/ Auto EMS unit must Perks and benefits Excellent Perks. Send CV cv.ch2@adonisstaff.in
Posted 6 months ago
10.0 - 15.0 years
11 - 13 Lacs
oragadam, sriperumbudur, chennai
Work from Office
Enhance customer satisfaction Deliver zero defect products to customer Perform diagnosis, troubleshooting analysis and RCCA using quality tools & statistical techniques Reduce scrap Validate quality objectives and results QA audits QMS - IATF & ISO Required Candidate profile Only BE 10+yrs exp with EMS/AUTO Electronics into CUSTOMER QAILUTY handling OEM CUSTOMERS, WARRANTY ANALYSIS, QA AUDITS, PERFORM QA DIAGNOSIS et Strong exp with EMS/ Auto EMS/ Auto Electrical Exp must Perks and benefits Excellent Perks. Send CV cv.ch2@adonisstaff.in
Posted Date not available
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