Program Manager

As a Program & Quality Assurance Manager, your role involves overseeing the seamless execution of interconnected projects, coordinating efforts across diverse teams, and maintaining stringent quality assurance standards. You will serve as the primary liaison between technical teams, project partners, and senior leadership. Your key responsibilities include: - Actively listening to and comprehending client requirements, expectations, and feedback to ensure project outcomes align with business needs. - Analyzing complex information critically to identify gaps in requirements, processes, or deliverables, proactively addressing potential issues. - Communicating information clearly and concisely, ensuring all stakeholders remain informed and aligned throughout the program lifecycle. - Utilizing strong negotiation and conflict resolution skills to mediate disputes and foster a healthy, collaborative team dynamic. In this role, you will need to think critically to analyze problems, evaluate options, and make timely, data-driven decisions. You must demonstrate meticulous attention to detail while managing competing priorities and unexpected challenges. Your responsibilities include: - Creating comprehensive project plans, prioritizing tasks effectively, managing resource allocation, and tracking overall progress. - Proactively identifying potential risks across projects and testing phases, developing and maintaining a risk monitoring matrix with clear mitigation strategies. You are responsible for driving accountability and ensuring all involved parties understand their roles and deliverables. Your tasks include: - Establishing and communicating clear expectations and acceptance criteria with all involved partners. - Holding internal and external teams accountable for their deliverables, timelines, and quality standards. Additionally, your domain expertise in software development and testing methodologies is crucial. You are expected to: - Maintain a commitment to continuous learning and stay updated on the latest business needs, regulatory requirements, and application architecture. - Guide the testing team and provide informed recommendations based on current best practices in software development life cycles and relevant testing tools. By fulfilling these responsibilities, you will play a vital role in the success of the interconnected projects, ensuring high-quality deliverables and effective team collaboration.,