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Product Manager, Data Platform

Product Manager, Data Platform

Zendesk

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

product management project management analytical artificial intelligence workflow customer experience customer service analytics sql business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you ll be doing

As a Product Manager for Zendesk Data Platform (ZDP), you ll help design and deliver core data services and capabilities used across Zendesk s product and analytics teams. Working with talented engineers and stakeholders, you ll build tools, processes and foundational data assets that unlock trusted, accessible data for thousands of internal users. Your work will streamline data access, enhance metadata management, and remove bottlenecks from critical workflows.

You ll thrive on being proactive about solving customer problems, managing competing priorities, and collaborating with colleagues in EDA, product analytics, and business operations. You ll have an outsized impact on the backbone of Zendesk s data-driven decision-making.

Responsibilities

Translate business and technical needs into clear product requirements and stories
Manage day-to-day product operations, from prioritizing data asset requests to stakeholder comms
Own and improve data access, metadata, and service request processes
Collaborate with engineering to scope, deliver, and iterate on curated data assets
Communicate and document processes, user guides, and success stories for stakeholders
Analyze platform KPIs and user feedback to inform roadmap priorities

What you bring to the role

Experience in product management or a closely related field (analytics, data ops, data stewardship)
Familiarity with cloud-based data platforms and data lifecycle
Ability to clarify ambiguity and drive alignment across non-technical analyst users and technical teams
Strong communication, collaboration, and self-organizational skills
Demonstrated initiative in solving process or workflow problems

Basic Qualifications

Bachelor s degree in a technical or analytical field, or equivalent practical experience
2+ years experience in product management, project management, or related roles
Proficiency with SQL or other data query tools
Exposure to agile development and cross-team collaboration

Preferred Qualifications

Experience with Snowflake, AWS, or similar cloud data environments
Experience at a SaaS company or in customer experience platforms
Experience working with distributed, cross-geography teams

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Zendesk

Software Development

San Francisco California

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Product Manager, Data Platform