Salesforce Technical Business Analyst Novotech

4.0 - 8.0 years

0 Lacs

karnataka

On-site

You are a skilled Salesforce Technical Business Analyst who will collaborate with business stakeholders in the Sales and Marketing teams to gather requirements, document processes, create mock-ups, implement CRM solutions on Salesforce platform, and generate standard Salesforce reports and dashboards as per business requests. You will also provide post-live support to ensure smooth CRM operations. Your responsibilities will include acting as the primary administrator for the Salesforce CRM system, working closely with Sales and Marketing team stakeholders to gather, analyze, and document processes and requirements. Additionally, you will configure and document CRM solutions, create process flow diagrams and mock-ups, provide ongoing support and user training, and ensure data integrity and security within the CRM system. Monitoring system performance, recommending improvements, and supporting both Marketing and Sales teams in defining, tracking, and optimizing business processes and functions are also key aspects of your role. Furthermore, you will utilize Salesforce CRM, including Account Engagement (Pardot) to support marketing team on lead generation and nurturing campaigns. Collaboration with sales teams to optimize the opportunity management process, creating and customizing reports and dashboards for both teams, addressing post-implementation issues, and optimizing existing CRM workflows are critical tasks. You will also create documentations and reference guides for both teams to ensure CRM adoption, stay updated with CRM updates and best practices, and partner with SMEs to recommend new CRM functionalities and process improvements. To be successful in this role, you should have at least 4 years of experience in Salesforce CRM administration, strong business analysis skills, and experience in sales and marketing. You must be able to gather business requirements and translate them into Salesforce CRM solutions, create documentation, mock-ups, and process workflows, and possess excellent communication and stakeholder management abilities. Preferred qualifications include being a Salesforce Certified Administrator, Salesforce Certified Business Analyst, and having project experience as a business analyst. Novotech is committed to providing a great workplace, promoting gender equality, and offering an inclusive work environment. Flexible working options, paid parental leave, wellness programs, and ongoing development programs are available to support team members. Novotech welcomes individuals passionate about working in clinical research and biotech, including those who identify as LGBTIQ+, have a disability, or have caring responsibilities. As a Circle Back Initiative Employer, Novotech commits to responding to every application and looks forward to discussing opportunities to work together.,

Posted 2 weeks ago

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Business Systems Operations Analyst AllianceBernstein

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Business Systems Operations Analyst at our organization, you will collaborate with stakeholders, including internal clients, operations, and IT teams, to understand and document business requirements for transaction processing systems. You will play a crucial role in analyzing current systems and processes to identify areas for improvement and proposing solutions to enhance efficiency, accuracy, and compliance in transaction processing. Your responsibilities will also include ensuring the integrity and accuracy of transaction data, implementing process improvements, and participating in the implementation of new systems or system upgrades. You will provide IT help desk level support to end-users, address system-related issues and queries, and ensure that transaction processing systems and practices comply with regulatory requirements and internal policies. Additionally, you will prepare detailed documentation, generate reports and analytics, and provide after-hours and weekend support for testing and disaster recovery exercises. In this role, you will support system maintenance, enhancements research and implementation, fund and ID administration, data analysis and mining, product support, and issue research. You will act as a system administrator for vendor and ABIS applications, design and implement new process workflows, and collaborate with internal development teams to create, test, and implement system enhancements. What makes this role unique is the variety of systems, reports, and projects you will be involved with, offering unique learning opportunities each day. You will have the chance to develop and maintain strong relationships with internal business departments, external partners/vendors, and learn core system files to be an asset within any group within the transfer agency. The ideal candidate should have a Bachelor's Degree in a business-related or information technology discipline or equivalent work-related experience. You should have working knowledge of Microsoft Outlook, Word, Excel, and Access, as well as strong problem-solving, analytical, verbal, and written communication skills. Additionally, you should be organized, detail-oriented, and able to work independently and cooperatively in a team setting. This position is located in Pune, India, offering professional development opportunities and a chance to work on diverse projects in a dynamic environment.,

Posted 3 weeks ago

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