Principal Architect

Altudo is seeking a Principal Architect to act as the India-based lead within the Chief Architect’s Office (CAO). This role is critical in extending architectural leadership, supporting incident response, mentoring regional architects, and executing strategic initiatives in alignment with global standards. As the operational right hand of the Chief Architect in IST hours, you will combine leadership, execution, and technical depth to drive architectural quality across projects, build future-facing capabilities, and translate real-time escalations into lasting improvements.

What will you do:

Incident Management & Continuous Improvement

• Lead real-time support for architecture-related escalations and incidents during IST hours

• Track and document all tickets, escalations, and recurring issues

• Partner with the CAO to identify root causes and lead the development of long-term fixes

• Turn reactive insights into proactive architectural improvements

Technical Governance

• Conduct architecture reviews and technical audits across India-led projects

• Ensure alignment with CAO standards, reusable patterns, and delivery frameworks

• Provide critical oversight and ensure architectural consistency and quality

Capability Building & Mentorship

• Mentor Technical Architects across India, providing guidance, feedback, and hands-on support

• Lead skill assessments, identify gaps, and support structured learning plans

• Foster a strong architectural community through best practice sharing and technical leadership

• Strategic Contribution (Billable Delivery)

• Contribute up to 50% of time on high-complexity, high-impact client work

• Provide architectural support for solution design, performance optimization, and technical problem solving .

Accelerator & Innovation Support

• Support the execution of CAO-led initiatives such as accelerators, demos, and innovation pilots

• Drive forward progress on strategic programs, ensuring task completion and blocker resolution

• Act as a core contributor to innovation planning and feedback loops from the India region

Execution Ownership in India

• Serve as the day-to-day anchor of CAO operations during IST hours

• Ensure smooth coordination of architecture reviews, escalations, and initiatives

• Act as a liaison between India-based delivery teams and the global CAO

Who you are:

• 10+ years of experience in software architecture, with 3+ years in a lead or principal architect role • Strong background in modern CMS platforms (Sitecore, Optimizely, ContentStack, etc.)

• Demonstrated experience leading technical audits, reviews, and architectural governance

• Proven track record mentoring technical talent and building architectural maturity in teams

• Strong problem-solving and communication skills, with the ability to drive clarity and closure

Preferred Qualifications:

• Experience working in a global delivery model with onshore/offshore coordination

• Prior involvement in innovation programs, accelerator development, or IP initiatives

• Hands-on expertise in composable DXP solutions and cloud-native architectures

What’s in it for you?

• Work on Cutting-Edge Technologies, dive into the latest innovations, driving transformative digital solutions that set industry standards.

• Be Highly Visible in the Industry: Establish yourself as a thought leader, representing Altudo at key industry events and enhancing our brand's reputation.

• Work directly with the Chief Architect to define and drive the firm’s architectural vision, aligning technology strategy with business growth goals.

• Be part of a passionate, high-caliber team that thrives on collaboration, innovation, and delivering exceptional value.

• Be a key force behind Altudo’s technical excellence and future-ready capability development.

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition.

Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.

Learn more about us at https://www.altudo.co