Operations Manager

Job Summary:

The Operations Manager will be responsible for overseeing the day-to-day operations of Woods Hospitality, ensuring seamless guest experiences, maintaining service excellence, and driving overall efficiency and profitability. The role requires strong leadership, coordination between departments, and a hands-on approach to managing staff and operations across Front Office, Housekeeping, Food & Beverage, and Maintenance.

Key Responsibilities:

• Supervise daily operations across all departments to ensure high standards of guest service and operational efficiency.
• Monitor occupancy levels, revenue, and costs to ensure profitability targets are met.
• Lead, motivate, and train departmental teams to achieve operational excellence.
• Ensure compliance with company policies, standard operating procedures (SOPs), and statutory regulations.
• Oversee guest feedback and ensure timely resolution of complaints and service issues.
• Coordinate with the Accounts and HR teams for budgeting, manpower planning, and performance reviews.
• Implement and monitor preventive maintenance schedules and cleanliness standards.
• Develop and execute operational strategies to improve guest satisfaction, staff productivity, and overall profitability.
• Liaise with vendors and suppliers for quality service and timely procurement.
• Ensure all safety, hygiene, and quality standards are strictly maintained as per hospitality norms.

Qualifications & Experience:

• Bachelor’s degree in Hotel Management / Hospitality / Business Administration.
• Minimum 5–8 years of experience in hospitality operations, with at least 2 years in a managerial role.
• Prior experience in resorts, hotels, or hospitality chains preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office and hotel management software (e.g., IDS, Opera, or similar).

Key Competencies:

• Excellent people management and team-building skills.
• Strong focus on customer service and guest satisfaction.
• Analytical thinking and decision-making ability.
• Attention to detail and operational discipline.
• Ability to multitask and handle pressure efficient

Job Type: Full-time

Pay: From ₹300,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person