Network Support Engineer

Experience- 4+ years

Overview:

We are seeking a skilled Network Support Engineer to join our dynamic IT team. The ideal candidate will have a strong background in networking, excellent problem-solving skills, and a commitment to ensuring the smooth operations of network infrastructure.

Responsibilities:

• Network Maintenance: Perform routine checks, maintenance, and upgrades of network systems to ensure optimal performance.
• Troubleshooting: Diagnose and resolve network issues promptly, collaborating with cross-functional teams to address technical challenges.
• Security: Implement and maintain network security measures to safeguard against unauthorized access and potential threats.
• Monitoring: Monitor network performance, analyze data, and implement improvements to enhance efficiency and reliability.
• Documentation: Create and update documentation for network configurations, processes, and procedures.
• Collaboration: Collaborate with IT teams and external vendors to implement network solutions and address connectivity issues.
• Capacity Planning: Conduct capacity planning to ensure network resources meet current and future business requirements.
• Incident Response: Respond to network-related incidents, participate in on-call rotations, and contribute to the development of incident response plans.
• Upgrades: Coordinate and execute network equipment upgrades, ensuring minimal disruption to operations.
• Training: Provide training and support to other team members on network-related topics.

Requirements:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience as a Network Support Engineer or similar role.
• In-depth knowledge of networking protocols, routing, VoIP, and switching.
• Familiarity with network security practices and technologies.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Industry certifications (e.g., CCNA, CompTIA Network+) are a plus.
• Hybrid work module.
• Will require after-hours or weekend support.