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For Employers

Manager

PwC Service Delivery Center

4 - 9 years

15 - 16 Lacs

gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

service management change management automation analytical active directory windows microsoft operations monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Resolving escalated support tickets and managing the queue in ServiceNow

Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and adhering to formal change management processes

Documenting operational processes and creation of KB articles

Ability to analyze data using Excel

Collaborate with vendors, internal teams to understand and troubleshoot Windows Endpoint related issues

Mandatory skill sets

At least two years experience in supporting Windows in an enterprise environment

Proficiency with Endpoint management tools and techniques (VMware Workspace ONE/Microsoft Intune)

Deep understanding of Windows Operating Systems (Windows 10, Windows 11).

Familiarity with Active Directory, Group Policy, and other Windows Core Services

Knowledge of PowerShell scripting and Automation.

Proven track record of resolving problems and designing/analyzing technical solutions

Excellent written and verbal communication ability in English

Selforganized can organize their time without being micromanage

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