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DMI Finance
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Manager

Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

DMI Finance

3 years

0 Lacs

delhi

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

finance support monitoring compliance escalation efficiency portfolio reconciliation automate audit risk management triage analysis controls onboarding failover report api integration lending testing design data analytics

Work Mode

On-site

Job Type

Part Time

Job Description

Group Company: DMI FINANCE PVT LTD

Designation: Manager

Office Location: Delhi ITO

Position description: Coordinate operations, ensure timely delivery of the agreed SLAs, TATs to keep the error rate within the agreed benchmarks; Ensure error free transaction support & adherence to traditional operational & regulatory frameworks; Provide guidance to subordinates, including monitoring of performance standards & its execution

Primary Responsibilities:

1.BAU Execution

Execute overall disbursals TATs to reduce the error rate and keep within the agreed benchmark including 100% loan booking through digital way & timely payment.
Maintain a high %Age of QA rate by adhering compliance guidelines for KYC, and other customer documents
Ensure new processes to provide error free transaction support and adhere to traditional regulatory requirements required by RBI
Monitor RBI/Grievance Level escalation and provide instant resolution for the improvement of customer experience with DMI.
Conduct Regular review and enhanced monitoring of customer repayments instruments (NACH/Emandate) and bridge the gaps wherever required
Guide & train the team on new process and integrations to increase efficiency and output

2. Operational Controls

Conduct regular review and provides relevant process download to ensure team productivity.
Conduct Channel Partner Portfolio review / reconciliation to ensure correct bureau reporting.
Provide effective and proper client servicing, resolving queries and complaints.
Formulate periodic MIS and weekly review content.
Ensure policy adherence and documentation.
Extend support to automate the process.
Control, execute Audit and compliances
Conduct regular reconciliation of disbursal made to Channel partners and customers

3.ORM Controls

Establishing a live risk register with KRIs/KCIs; conducting regular RCSA and closing CAPAs on time.
Third-party risk oversight: due diligence, infosec compliance, SLA monitoring, and exit/contingency planning.
Strengthening incident management: rapid triage, root-cause analysis, and preventive controls for recurring issues.
Enhancing BCP/DR readiness for critical journeys (onboarding, disbursal, repayments), including periodic failover tests.
Prepares Channel partner NACH health report to be published to improve quality at the time of onboarding.
Provide Alternate solutions including Direct Debits and E- Mandate with maximum Banks to be explored.

4.Team Management

Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
Guide & train the team on new processes and integrations to increase efficiency and output

5.Tech Requirements

Oversee API Integrations and UAT: Coordinate end-to-end API integration between DMI’s digital lending platform and partner systems, including guiding User Acceptance Testing (UAT) to ensure error-free go-live.
Requirements Gathering and Solution Design: Work closely with IT/Product teams to collect partner requirements, translate business needs into technical specifications, and review solution design for feasibility and alignment.
Design new processes to improve the interaction of systems from process point of view to reduce the lapses in the overall process
Oversee validation of data exchanged between partners and DMI systems (such as loan files, e-mandate/KYC data), ensuring accuracy and consistency—initiate reconciliation if discrepancies arise.
Collaborate with Data/BI teams to build and maintain real-time dashboards for process KPIs, partner performance, and exception monitoring.

a)Qualifications

Minimum: Bachelor’s degree.
Preferred: B.Tech/BE in Computer Science/IT/ECE or equivalent; MBA/PGDM in Operations/Finance/Analytics; or equivalent combination.

b)Work Experience

Minimum 3 years of experience
Should have Banking & Lending operations background
Should have updated knowledge of lending process and solutions available for digital lending platform
Exposure of Stakeholder and team management

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