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IVR Testing Professional

IVR Testing Professional

Virtusa

5 - 10 years

4 - 7 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

ivr testing qa gen ai automation web services test cases api testing sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

tsts

Atleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish Language

Must have good hold on both English and Spanish language understanding and speaking

Muse be proficient in Spanish Language , validate gramatically for lexical accuracy

Should be able to analyze and test English language text is correctly translated to Spanish audio in DTMF(Spanish audio converted is not changing meaning and it's gramatically correct for lexical accuracy)

Knowledge on web services or API testing

Should have good experience in writing SQL queries

Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI,Agent functionalities ) in contact center space.

Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)

Prior experience with using Cyara tool and creating test cases in Cyara

Ability to analyze and generate system test plan/test cases based on given specification/BRD's/requirement

Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes

Must have experience in testing E2E functionality in telecom domain.

Should have experience on using Octane tool

Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities

Knowledge of testing Gen AI Prompts, LLM models

Strong problem-solving skills and attention to detail.

Excellent communication and collaboration abilities.

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IVR Testing Professional