IT System Engineer

Sureifys mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureifys products empower life insurance carriers, agents, employees, and customers to have the digital experiences that employees and consumers have come to expect in the rapidly advancing tech climate.

Your Role as a Valued Team Member

This role will be suited to someone with a solid foundation in IT support and associated technologies, who is excited to implement leading edge concepts such as centralized endpoint management, zero trust, and security monitoring and detection. We are seeking a candidate that is a self-starter, a constant learner, who is excited to find solutions using different technologies. This role will be supporting the day to day IT operations of our United States and Americas teams. You will be expected to work the night shift starting at 11:30 PM IST - 8:00 AM IST. In addition to resolving IT issues, you will be responsible for making sure our workstations are up to date with the latest software and patches.

The culture of the team is to research solutions, share ideas, and have healthy discussions to arrive at good decisions. The team is action-oriented, supportive, and accountable to each other. Good verbal and written communication is required. We have many desktop environments so you will also need to have experience working with Windows, Mac and Linux OS.

Roles & Responsibilities

• Remediating and patching issues on all workstations
• User Management, User Authentication, Device Management, Security Management
• Working knowledge on Windows, Mac, Linux platforms.
• Experience with Google Workspace
• Familiarity with Antivirus tools such as Crowdstrike or equivalent
• Microsoft 365 and experience with Sharepoint
• Experience with using MDM solutions. Experience with Hexnode is plus
• Configuration, Installation and troubleshooting issues
• Installing and updating operating system, applications and software
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Troubleshooting networking and connection issues.
• Liaise with vendors and other IT personnel for problem resolution
• Monitor the performance of a company's security infrastructure

Skills And Qualifications

• Ability to work the night shift
• Curiosity and creativity in finding solutions
• Day-to-day IT support
• Support / Troubleshooting experience for SaaS and remote working environments
• Experience in scripting (shell or python)and an aptitude for automation
• Relevant experience in implementing MDM solutions
• Strong written and spoken English language skills.
• Strong Communication and Collaboration skills.
• Ability to juggle many tasks and projects in a fast-moving environment.

Benefits

Here is a glimpse of some of the benefits we offer:

• Competitive Salary
• Medical insurance & Accidental insurance to keep you and your family healthy.
• Great team to work with exposure to the best technologies in the industry.
• Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.