IT Support Engineer

To provide end-to-end IT infrastructure, security, and application support at the plant, ensuring seamless operations and high availability of systems. The role covers IT/OT systems, plant-specific infrastructure (networks, servers, CCTV, access controls), and daily user support, while also coordinating with Corporate IT, executing projects, and extending support to Head Office and Dahej factory IT as required.

Major Areas of Responsibilities

• IT Infrastructure & Server Management
• Administer and manage servers, storage, Backups, UPS, and related infra at the plant.
• Manage endpoint lifecycle (provisioning, configuration, compliance, security).
• Administer and optimize Active Directory and Group Policies.
• Security & Compliance
• Manage firewall, antivirus/XDR, CCTV, and access control systems.
• Coordinate with SOC/SIEM vendors for monitoring and incident management.
• Implement and enforce IT security policies, SSO, Intune, DLP, and access controls.
• Support ITGC and other audit/compliance requirements.
• End-User & Desk-Side Support
• Provide IT support for desktops, laptops, MS Office, SAP GUI, O365, and VC systems.
• Install and support Windows OS, collaboration tools, and licensed applications.
• Record, update, and resolve IT tickets (incidents, service requests) within SLA.
• Escalate and coordinate with vendors or Corporate IT where required.
• OT & Plant-Specific IT Support
• Provide IT/infra support for OT systems such as LIMS, PLC/SCADA, Weighbridge etc.
• Ensure uptime and effective use of IT/OT systems integrated with plant operations.
• Coordinate with Production, Quality, and Operations teams for plant IT needs.
• Project Management & New Initiatives
• Support rollout of new IT infra/security projects at the plant and other locations.
• Participate in implementation of backup systems, DR plans, and collaboration tools.
• Cloud migration and management on need basis
• Maintain documentation, SOPs, and IT knowledge base
• Vendor & Asset Management
• Manage IT vendors, AMC partners, and service providers at the plant.
• Track and maintain IT hardware/software assets & licenses.
• Coordinate vendor support calls and ensure timely resolution.
• Cross-Location Support
• Extend IT support to Head Office and Dahej factory IT when required.
• Travel to other sites on need basis to provide IT support and assist in projects.

Person Specifications

• Essential Qualification:
• Graduate/Diploma in Computer Science / IT / Electronics
• Certifications: Hardware & Networking (Jetking, CMS etc.), MCSE, CCNA

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Desktop support: 1 year (Required)

Work Location: In person