IT Manager

IT Manager

technical expertise, leadership, and strategic thinking

Key Responsibilities

• Team Leadership & Management
• Lead, mentor, and manage a team of 2-10 IT professionals
• Foster accountability, continuous learning, and a collaborative work environment
• IT Operations & Support
• Oversee help desk operations and provide Level 2/3 escalation support
• Manage hardware/software troubleshooting, upgrades, and break-fix tasks
• Build, repair, and optimize computer hardware
• Infrastructure & Networking
• Manage and maintain networking equipment, servers, firewalls, and VPNs
• Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity
• Oversee backup, recovery, and disaster recovery planning
• Systems & Software
• Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.)
• Manage Active Directory and Google Workspace Admin environments
• Support automation and scripting with Python, DAX, or similar tools
• Database & Development
• Create, manage, and troubleshoot databases (SQL, Access, or similar platforms)
• Ensure data accuracy, integrity, and accessibility
• Project Management
• Run IT projects from planning through execution and delivery
• Collaborate with business leaders to align IT solutions with organizational needs
• Deliver projects on time, within scope, and within budget
• Data Security & Compliance
• Enforce cybersecurity best practices and IT policies
• Monitor and respond to security threats
• Maintain compliance with data protection and privacy standards
  

Requirements

• Experience: 7+ years in IT, with prior roles such as:
• Help Desk Technician, Desktop Support, Hardware Technician
• Level 2 Support Engineer or IT Lead/Senior IT Specialist
• Assistant Manager, Senior Lead, or Manager in IT or Help Desk
• Technical Expertise:
• Strong hardware build/repair and troubleshooting skills
• Networking knowledge (routers, switches, firewalls, VPNs)
• Database experience (SQL, Access, or similar)
• Cloud/SaaS platforms: O365, Active Directory, Google Workspace
• Familiarity with coding/scripting (Python, DAX, or similar)
• Leadership:
• Proven track record managing IT teams of 2-10 people
• Ability to mentor, train, and hold teams accountable
• Personal Skills:
• Problem-solver and out-of-the-box thinker
• Data-driven decision-making approach
• Strong communication and documentation skills
• Leadership mindset: takes responsibility for team success
• Additional Requirement:
• Must complete a DISC Personality Assessment as part of the hiring process
• Work Location:
• Must work on-site at our Chandigarh/ Mohali office
  

Benefits

• Competitive salary package aligned with experience
• Opportunity to lead IT operations for a fast-growing international company
• Exposure to global teams and international projects
• Ability to build and shape IT processes from the ground up
• Career growth opportunities in leadership and technical specialization
• Collaborative, high-performance culture that values innovation and results