It Manager

Job Title:

About the Role

IT Manager

Role & responsibilities

1. IT Infrastructure Readiness

• Ensure all systems (desktops/laptops, LAN/WAN, biometric devices, CCTV, printers, servers, etc.) are installed, tested, and operational prior to exam day.
• Conduct mock runs and dry runs to validate readiness and software compatibility.

2. Exam Day IT Operations

• Manage live IT support during exam windows including candidate login, system health, and network uptime.
• Troubleshoot real-time issues related to system crashes, biometric failures, printing delays, etc.
• Coordinate with central tech support/NOC for escalation and resolution.

3. Network & Data Security

• Ensure secure network setup as per client guidelines (e.g., TCS iON, NTA).
• Prevent unauthorized access or data leakage; manage firewall/router configuration.
• Maintain logs and records as per compliance requirements.

4. Team & Vendor Coordination

• Supervise IT support staff, ensuring responsibilities are clearly assigned and executed.
• Coordinate with internet providers, hardware vendors, and biometric teams for timely setup and maintenance.

5. Asset & Inventory Management

• Maintain accurate records of IT assets issued to and returned from centers.
• Track inventory of critical items such as cartridges, cables, biometric kits, backup systems, etc.

6. Compliance & Documentation

• Ensure adherence to exam authority IT guidelines, protocols, and documentation standards.
• Submit daily checklists, issue logs, incident reports, and handover documentation.

7. Post-Exam Responsibilities

• Ensure safe shutdown and dismantling of IT infrastructure.
• Coordinate data backup, retrieval, and submission to client or central repository.
• Conduct root-cause analysis for major IT issues faced during exam sessions.

Preferred candidate profile

• Education:

  Bachelors degree in IT/Computer Science/Engineering or equivalent.

• Experience:

  Minimum

  7+ years

  in IT infrastructure and networking roles.
• Strong expertise in:
  

• Switch & Router configuration

• Routing protocols

  (e.g., OSPF, BGP)

• CCTV systems configuration

• Network cabling & layout planning

• Hardware installation & troubleshooting

• Experience in

  asset management

  and large-scale IT operations.
• Good understanding of

  IT security protocols

  and

  disaster recovery

  .
• Willingness to travel extensively across

  Pan India

  , especially to examination centers in Bihar.
• Excellent problem-solving, vendor management, and communication skills.
  

Work Mode:

• Primarily

  Delhi/NCR based

  , but frequent travel to project locations is required.

Interested candidates can send their resumes to: