2 Issue Documentation Jobs

The primary purpose of this position is to offer technical support to customers in resolving software and hardware issues promptly and to ensure high levels of customer satisfaction. As a Technical Support Personnel, you will report to the Technical Support Manager or Senior Technical Support Personnel. Your key responsibilities will include deploying software projects, addressing client queries through phone, email, or chat, troubleshooting technical issues, collaborating with developers to rectify defects, escalating complex issues as necessary, documenting problems and solutions for future reference, conducting end-user training, maintaining positive customer relationships, and monitoring software performance to recommend enhancements. The working conditions for this role are primarily office-based with occasional travel to customer sites. You should be willing to work flexible hours, including evenings, weekends, or holidays, as required. To be considered for this position, you should ideally possess a high school diploma (a degree in Computer Science or related field is preferred), along with a minimum of 3 years of technical support experience. Proficiency in computer systems, Microsoft Excel, Linux, and SQL is essential. Additionally, you should demonstrate strong troubleshooting abilities, effective communication skills, and a customer-centric approach. The ability to work both independently and collaboratively in a team environment, attention to detail, and a willingness to learn new technologies are crucial. This is a full-time, permanent position that offers Provident Fund benefits. The shift timings are during the day, from Monday to Friday, at the designated in-person work location.,

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about or purpose, culture, and priorities, visit our . Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: Aviation project with focus on airport structures such as terminal buildings, ATC towers, cargo terminal, hangars, metro stations, ancillary buildings, non-aeronautical buildings etc. in Ahmedabad. Our values shape the way we consult, and define the people we want to join us on our journey, they are: Safety first - Going home safe and well Client focus - Deliver on our promise Integrity - Always do the right thing Create opportunity - for our people to excel. Design Assurance is responsible for ensuring that planning and design activities are initiatted and completed on time and in line with the organization goals and objectives. This role involves conducting reviews and documenting issue, developing and implementing design assurance procedures, ensuring alignment with internal STRAP, Budget and regulatory approvals/submissions, collaborating with cross functional teams and contributing to continuous improvement in planning and design assurance. You'll be responsible for: Alignment with internal strategies: Implement tasks related to planning and design assurance, ensuring time and budget control of all planning and design activities, including timely initiation and completion of the same after maintaining synergy with internal strategies/commitments to external stakeholders (e.g. 5 year STRAP, annual budget, AERA approvals, mandate from DGCA/BCAS/MoCA/APHO, BoI, environment clearance mandate, or any other). The incumbent will also be responsible for ensuring that established procedures and guidelines are followed to ensure alignment with project goals and enhance overall project efficiency. Design Reviews and Documenting Issues: Conduct thorough reviews including entire planning and design team (HO and all assets) to identify and document any issues or discrepancies and maintaining records from time to time. Develop and Implement Design Assurance Procedures: Assist in developing and implementing comprehensive procedures and guidelines for design assurance. Support the integration of these procedures into the planning and design processes to ensure consistency and compliance. Provide guidance and support during the implementation of design assurance procedures, ensuring that all processes align with quality and project standards. Regulatory Compliance: As part of overall planning and design assurance, ensuring that timely planning/design action is taken on all mandates of regulatory authorities (AERA, MoEFCC/State Environemnt Department, BCAS, BoI, Customs, APHO, etc.) or commitments given to the regulatory authorities. Cross-Functional Collaboration: Collaborate with a wide variety of cross-functional teams, including architects, engineers, project managers and external consultants, to ensure time and budget control. Facilitate effective communication and teamwork to integrate design assurance seamlessly into all aspects of the project. Facilitate regular meetings and share updates with other departments to ensure alignment and integration of quality standards throughout the project lifecycle. Continous Improvement and Innovation: Contribute to continuous improvement initiatives by staying informed about industry trends, technological advancements, and best practices in planning and design assurance. Apply this knowledge to improve design processes and maintain high standards of quality. Must possess excellent skills in project management software such as PrimaVera/MS project and should be capable of generating project schedules highlighting inter-dependencies. Implement best practices and innovative solutions to enhance the efficiency and effectiveness of design assurance activities You'll need to have: Bachelor's degree in architecture. Experience of projects of a similar nature. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization. #LI-Onsite