11 Internet Troubleshooting Jobs

The Repair Service Attendant role at Telus International in Noida is an exciting opportunity for individuals with a passion for providing excellent customer service in the telecom industry. As a customer service representative, you will be responsible for assisting high-speed internet and Telecom customers with service-related issues, including hardware and software configurations. If you have experience in internet troubleshooting in the BPO industry and possess excellent communication skills, this role might be the perfect fit for you. In this role, you will work closely with customers to identify their service-related needs and offer appropriate solutions while ensuring world-class customer service. You will diagnose and resolve basic network and modem functionality issues, provide guidance on phone hardware and software configurations, and offer solutions for customer repair problems. Additionally, you will be responsible for scheduling technician dispatches for on-site service calls when necessary and escalating technical issues to upper-level support. The ideal candidate for this position should have a minimum of 1 year of experience in internet troubleshooting within the BPO industry. Graduates and postgraduates are eligible for consideration, and experience in the telecom BPO industry would be advantageous. You should be comfortable multitasking in a Microsoft Windows environment, have worked on ISP, internet, Wi-Fi, router, and modem connectivity issues, and be willing to work in a 24*7 environment with rotational shifts and week offs. In return for your hard work and dedication, Telus International offers a competitive salary ranging from 3 to 3.8 LPA, along with perks such as pick and drop facilities, Medicare facility for free online consultations, and variable incentives based on performance. If you are a smart technical resource from a telecom background looking to join a dynamic team that values innovation, teamwork, and customer-centricity, we encourage you to apply for this position now at Telus International.,

Walk-in drive for International Chat Support - Telecom (1-3 years) Walk-in: 30th Jul (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support - Chat: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Experience Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router - Switches with International Chat experience are preferred. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. (2 Way Cab & Shift allowance will be provided) Must have good communication skills. Flexible to work from office (5 days) The candidates should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment ( WPM Test Desired score 35 WPM) English Grammar EF SET Test ( 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email,

Dear Connections, Looking for Networking Engineer L1 Voice Support .Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 0 to 2 year Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills - English: Excellent, C1 CEFR Leve l Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto-4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on SS00853992@techmahindra.com Contact-8076156294

Responsibilities: Configure switches & routers Troubleshoot internet issues Monitor networks for performance & security Maintain LAN, VLAN & firewall configurations Provide network support to clients Cafeteria Travel allowance

Job Description Looking for Networking Engineer L1 Voice Support Qualification Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1year Minimum (Tech Exp Only) Skills and Ability: - Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Soft Skills -English: Excellent, C1 CEFR Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Wok location - Sec 81, SEZ Noida Both side cab facilityUS Shifts 24*7 Window Immediate Joiners only Please share your resume at KB00662335@techmahindra.com or drop me your cv on my number Karishma - 9871069624 Regards, Karishma

Walk-in drive for International Chat Support - Telecom (0-3 years) Walk-in: 24th Jun - 26th Jun (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Experience Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router - Switches with International Chat experience are preferred. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. (2 Way Cab & Shift allowance will be provided) Must have good communication skills. Flexible to work from office (5 days) The candidates should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment ( WPM Test Desired score 35 WPM) English Grammar EF SET Test ( 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with marksheets & final sem results cleared candidates can apply (Nil Arrears).

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support. Providing REMOTE SUPPORT to the calls logged by the out-location branches Configure / troubleshoot network connectivity of desktops / laptops

Role & responsibilities : Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals. Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors. Diagnose and investigate system failures, identifying root causes and applying effective solutions. Maintain and track IT hardware and software inventory, ensuring accurate records of all assets. Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures. Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications. Document all support activities, technical issues, and resolutions in the IT service management system. Technical Skills: Hardware installation and troubleshooting (PCs, laptops, printers, scanners) Operating system support (Windows, macOS, basic Linux knowledge) Software installation and configuration (MS Office, antivirus, enterprise tools) Basic networking (LAN/WAN, IP configuration, DHCP/DNS) Internet connectivity troubleshooting (wired/wireless) Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk) Active Directory basics (user creation, password resets) Email client configuration (e.g., Outlook, Gmail for business) IT asset management Soft Skills: Strong communication and interpersonal skills Problem-solving and analytical thinking Patience and customer service orientation Ability to prioritize and manage time effectively Attention to detail Team collaboration

Role & responsibilities Handle inbound calls to assist US-based telecom customers. Resolve queries related to billing, service activation/deactivation, network issues or for technical support. Ensure high levels of customer satisfaction through effective communication and problem-solving skills. Adhere to process guidelines, quality standards, and compliance requirements. Meet or exceed performance targets (KPIs) including call quality, resolution rate, AHT, and CSAT scores. Preferred candidate profile Minimum 6 months of international BPO experience. Excellent communication skills UG/Grad/Post graduates are applicable. Should be comfortable with US shifts. Contact Anamika (9205989465), if interested.

CANDIDATE WITH BROADBAND TROUBLESHOOTING KNOWLEDGE PREFERRED QUAL: MIN 10th/BCA/BE/B.TECH SALARY: UPTO 32K IN HAND UK SHIFT TECH SUPPORT PROCESS 2 WEEK OFFS EXCELLENT SPOKEN ENGLISH Call us 8951958202 8971458202 9108180134 9742626669 6366045006 Perks and benefits PF, Insurance, Gratuity & 2-way Cab Service

We, M/s SB eCommerce Solutions Pvt Ltd, are seeking a skilled and dedicated Networking & IT Support Engineer to manage our network infrastructure, hardware, and day-to-day IT operations. The ideal candidate should be proactive, reliable, and capable of ensuring uninterrupted IT services for smooth business operations. Key Responsibilities Install, configure, and maintain networking equipment (routers, switches, firewalls, Wi-Fi access points, etc.) Monitor network/internet performance and troubleshoot issues to ensure smooth operations Coordinate with ISP providers, raise support tickets, and follow up until resolution Configure and troubleshoot printers, scanners, and other peripherals Manage network security, including firewall policies, VPN, and access controls Provide IT support to employees for hardware, software, and connectivity issues Maintain proper documentation of network configurations, service tickets, and troubleshooting steps Support CCTV system setup, configuration, and monitoring (if required) Assist in setting up new workstations, operating systems, and software applications Perform regular system updates, patches, and preventive maintenance Maintain an inventory of IT equipment, accessories, and spare parts Suggest improvements in IT infrastructure for better efficiency and security Skills Requirement Strong knowledge of TCP/IP, LAN/WAN, DNS, DHCP, and VPN Experience with printer configuration, driver installation, and troubleshooting Hands-on experience with Cisco, Ubiquiti, Dell, or similar networking devices Familiarity with Windows Server and basic Active Directory management (preferred) Knowledge of backup systems and basic data recovery methods Good communication skills to coordinate with service providers and internal teams Problem-solving mindset with the ability to work under minimal supervision Ability to handle multiple tasks and work in a fast-paced environment Desired Candidate Profile 4-6 years of experience in IT support or related field. B. Tech/B.E. degree in Computer Engineering or Electronics and Computer Engineering Or Diploma in Computer Hardware & Networking / IT / Electronics from a recognized institute Relevant professional certifications (e.g., CCNA, CompTIA Network+, MCSA ) will be an added advantage Perks & Benefits Lunch provided by the company Professional and supportive work environment Opportunity to work on modern IT infrastructure and technologies Exposure to multiple areas of IT beyond networking